Summary
Overview
Work History
Education
Skills
Timeline
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Michael Brown

Baltimore,MD

Summary

Dynamic Tow Truck Operator with expertise in flatbed operations at Priority Towing and Recovery. Proven track record in vehicle recovery and preventive maintenance, enhancing safety management and minimizing damage claims. Recognized for exceptional customer service and effective route navigation, ensuring timely responses and high client satisfaction.

Overview

19
19
years of professional experience

Work History

Tow Truck Operator

Priority Towing and Recovery
09.2023 - Current
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
  • Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
  • Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.

Mobility Driver

Thifty Transportation
09.2015 - 04.2024
  • Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
  • Optimized fuel efficiency through careful driving habits such as gradual acceleration and maintaining appropriate speed limits on different road types.
  • Reduced wait times for passengers by consistently adhering to established schedules and adjusting routes as needed.
  • Displayed adaptability when faced with changes in assigned routes or schedules due to unforeseen circumstances, ensuring minimal disruptions to passengers'' travel plans.
  • Enhanced route efficiency by utilizing GPS technology and staying updated on traffic conditions.
  • Enhanced company reputation through professional conduct, excellent driving skills, and a commitment to meeting the needs of all passengers.
  • Demonstrated strong time management skills by completing required paperwork accurately and within designated deadlines.
  • Increased driver awareness of disability accommodations by participating in ongoing training programs related to accessibility requirements and best practices.
  • Developed rapport with regular passengers by demonstrating consistent professionalism, kindness, and respect for their individual needs.
  • Improved passenger satisfaction by providing timely and efficient transportation services.
  • Collaborated with dispatchers to ensure smooth operations of the daily transit schedule, resulting in fewer delays or disruptions.

Cook's Assistant

Jolly’s Bar and Grill
08.2006 - 02.2013
  • Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
  • Supported cost-saving initiatives within the kitchen by monitoring ingredient usage and suggesting alternative options when necessary.
  • Kept an organized kitchen workspace by properly disposing of trash, recycling materials, and breaking down boxes efficiently.
  • Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
  • Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
  • Assisted in successful catering events by preparing ingredients, assembling platters, and delivering exceptional service to clients.
  • Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
  • Reduced food waste by monitoring inventory levels and informing the cook about any potential shortages or expired products.
  • Ensured proper storage of ingredients by organizing and labeling items in designated areas according to safety guidelines.
  • Enhanced presentation quality of menu items by applying plating techniques, contributing to positive customer dining experiences.
  • Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
  • Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
  • Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
  • Collaborated with the cook to develop daily specials that incorporated fresh ingredients from local suppliers, promoting sustainability and supporting small businesses.
  • Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.

Education

High School Diploma - Math Science English History

Pikesville High School
Pikesville, MD
05.2005

Skills

  • Flatbed truck expertise
  • Recovering vehicles
  • Preventive Maintenance
  • Lockout kit
  • Vehicle inspection
  • Assisting customers
  • Safe driving practices
  • Route navigation
  • Flatbed experience
  • Safety management

Timeline

Tow Truck Operator

Priority Towing and Recovery
09.2023 - Current

Mobility Driver

Thifty Transportation
09.2015 - 04.2024

Cook's Assistant

Jolly’s Bar and Grill
08.2006 - 02.2013

High School Diploma - Math Science English History

Pikesville High School

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