Michael Brown
Shelbyville,TN
Summary
To secure a leadership position in a successful organization expanding my development, knowledge and skills while delivering passion for people and results.
Overview
22
22
years of professional experience
Work History
Retail Store Manager
Goodwill of Middle Tennessee
Fayetteville, TN
12.2024 - Current
- Lead daily operations, ensuring efficient workflow and optimal team performance.
- Train and mentor team on customer service standards and operational procedures.
- Exceed sales goals and accomplish business objectives by fostering a teamwork environment ensuring all people have the opportunity to reach their fullest potential.
- Execute with excellence on customer and donor experience.
- Empower team to meet and exceed daily and weekly production goals supporting strong in stocks and a positive customer experience.
- Ensure strict adherence to standard operating procedures and safety/asset protection policies.
- Hire, train, motivate and hold accountability to foster a high performing team.
- Promote a positive environment aligned with Goodwill's core values. (Team work, Respect, Uprightness and Empowerment).
District Manager
Fred Meyer
Eugene, OR
04.2020 - 10.2023
- Responsible to make assessments of each of my store's ability to meet and exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety, and regulatory compliance. Work with store managers to ensure overall day-to-day operations of the store, including training and developing effective store associates to achieve desired sales and profit results. Coach and develop all store leadership through both formal and informal interactions. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
- Work with store leaders to identify opportunities in the store, develop timely solutions, and create action plans to ensure implementation.
- Drive cost-effective sales by working with store leaders and assistant store leaders to produce and maximize sales and customer growth.
- Discuss store level financial performance including developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety) with store leaders.
- Demonstrate inclusionary leadership, expect inclusive behavior from all associates, and support our efforts of the store, district and division.
- Promote and support strong relationships with local community organizations within my market areas.
- Manage district labor and supply cost daily to meet customer service and financial targets.
- Ensure compliance with laws, regulation and division policies
- Supervise and coach direct reports on performance of their duties; complete performance reviews and provide feedback to direct reports.
- Manage district operations, merchandising, company implementations and roll-outs along with store certifications.
Regional Operations Manager
Fred Meyer
Oregon
02.2019 - 04.2020
Store Manager
Fred Meyer
Oregon
02.2004 - 02.2019
Education
General Studies, English, Business Administration
University Of Oregon
01-1994
History, Business Administration
Portland Community College
01-1993
General Education
Pleasant Hill High School
01-1992
Timeline
Retail Store Manager
Goodwill of Middle Tennessee
12.2024 - Current
District Manager
Fred Meyer
04.2020 - 10.2023
Regional Operations Manager
Fred Meyer
02.2019 - 04.2020
Store Manager
Fred Meyer
02.2004 - 02.2019
History, Business Administration
Portland Community College
General Education
Pleasant Hill High School
General Studies, English, Business Administration
University Of Oregon