Michael Bruce
Houghton Lake
Summary
Dynamic manager with a proven track record at Buccillis Inc., excelling in operational strategy and customer service. Skilled in optimizing workflows and enhancing team performance through effective delegation and conflict resolution. Adept at problem-solving and risk management, driving efficiency and fostering positive client relationships.
Overview
28
28
years of professional experience
Work History
Manager
Buccillis Inc.
Houghton Lake, MI
11.1997 - Current
- Formulated and executed operational strategies to optimize workflow efficiency.
- Optimized workflows by diagnosing bottlenecks in existing systems and executing effective solutions.
- Directed inventory management processes to optimize stock levels and minimize waste.
- Exhibited professionalism by remaining composed while addressing dissatisfied or irate customers.
- Assessed employee performance and delivered constructive feedback to enhance skill development.
- Cultivated positive customer relations by proactively addressing issues and executing effective corrective measures.
General Maintenance Worker
Cottage Grove Association
Higgins Lake Michigan
03.2014 - 11.2024
- Executed routine maintenance tasks on facility systems and equipment to ensure optimal performance.
- Executed regular inspections to assess maintenance requirements and identify safety hazards.
- Executed repairs on plumbing, electrical, and HVAC systems to enhance operational efficiency.
- Facilitated collaboration among team members to prioritize and execute maintenance requests efficiently.
- Utilized various hand tools, power tools, and specialized equipment to execute tasks with precision and safety.
- Facilitated special projects, including renovations and installations, by delivering skilled labor support as needed.
- Enhanced equipment longevity by implementing regular cleaning, lubrication, and calibration of machinery components.
Team Leader
Higgins Lake Foundation
Higgins Lake Michigan
06.2012 - 10.2024
- Directed team efforts in executing community outreach programs to strengthen engagement and support for local initiatives.
- Designed and implemented training modules to enhance staff capabilities and operational efficiency.
- Managed project timelines and resources to ensure timely completion of foundational objectives and events.
- Guided junior staff in professional development, enhancing team performance through targeted skill training.
- Evaluated program outcomes to identify improvement areas and enhance resource allocation.
- Cultivated strategic partnerships with local organizations to enhance network and collaboration opportunities for the foundation.
- Established and enforced quality control measures to uphold service delivery standards across all foundation activities.
- Established performance expectations for team members, ensuring alignment with organizational goals.
- Facilitated team empowerment through strategic delegation of responsibilities aligned with individual strengths and expertise.
- Facilitated conflict resolution among team members to cultivate a positive and collaborative work environment.
- Fostered an inclusive and diverse team culture that emphasized respect and understanding among all members.
- Optimized team productivity through implementation of efficient work processes and ongoing performance metric evaluations.
- Directed quality control initiatives to uphold exceptional standards for all project outputs.
- Cultivated and sustained robust client relationships to drive repeat business and referrals.
- Exhibited professionalism by remaining composed while addressing dissatisfied or irate customers.
- Assisted in setting team priorities. Supported schedule maintenance. Monitored team performance to ensure alignment with goals.
Education
High School Diploma - General Studies
Houghton Lake High School
Houghton Lake, MI06-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
- Policy implementation
- Workforce management
- Emergency response
- Safety procedures
- Risk management
- Trend analysis
- Problem resolution
- Negotiation and conflict resolution
- Interpersonal relations
- Problem-solving aptitude
Timeline
General Maintenance Worker
Cottage Grove Association
03.2014 - 11.2024
Team Leader
Higgins Lake Foundation
06.2012 - 10.2024
Manager
Buccillis Inc.
11.1997 - Current
High School Diploma - General Studies
Houghton Lake High School