Michael Bruno
Barnegat Township,New Jersey
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed. Focused on building long-term client relationships by providing high-quality service. Have tools, will wrench!
Overview
12
12
years of professional experience
Work History
Account Manager, Inside Sales
Jetty
01.2021 - Current
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
- Facilitated regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
Traveling Mechanic
Self
01.2012 - Current
- Searched and acquired jobs
- Repaired vehicles at client residences or businesses
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested equipment to locate worn and damaged parts.
- Maintained Clean Working Area
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.
- Strengthened relationships with suppliers by negotiating favorable pricing on parts, leading to cost savings for the company without compromising quality.
- Repaired brake, engine, suspension, electrical and other systems for domestic and imported automotive brands.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Explained estimates and determined repair timelines to manage customer expectations.
Technician
Beachwood Tire
04.2014 - 02.2019
- Handle direct communication with customer, job pricing, execution, and payment.
- Repairing vehicles with accuracy, efficiently, and correctly as specified by customer.
- Training new hires
- General domestic and import repair, can handle any/all repairs needed.
- Advised management members on customer issues or mechanical repair problems.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Mechanic
Lester Glenn Hyundai
10.2017 - 01.2019
- Genesis Team member
- Replaced damaged, missing, or defective parts with new components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Education
No Degree - Liberal Arts
Ocean County College
Toms River NJSkills
- Auto and engine general repair
- Computerized Diagnostics
- Wheel Alignment
- Drive Train Systems
- Electrical system rewiring
- Price quoting
- Customer Relationship Management (CRM)
- Communication with customer
Timeline
Account Manager, Inside Sales
Jetty
01.2021 - Current
Automotive Mechanic
Lester Glenn Hyundai
10.2017 - 01.2019
Technician
Beachwood Tire
04.2014 - 02.2019
Traveling Mechanic
Self
01.2012 - Current
No Degree - Liberal Arts
Ocean County College
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