MICHAEL BRYANT
Robbinsdale,MN
Summary
Dedicated and performance-driven Customer Support Specialist with extensive experience executing remote contracts for major brands like EyeMed and TurboTax. Proven track record of managing high-volume customer inquiries, resolving complex account and technical issues, and maintaining top-tier satisfaction metrics in fast-paced virtual environments. Adept at navigating proprietary software, independent troubleshooting, and delivering empathetic, clear communication.
Overview
2
2
years of professional experience
Work History
Customer Service Representative - TurboTax Campaign
Omni Interactions (Contractor)
Robbinsdale, MN
01.2026 - 04.2026
- Served as a frontline remote subject matter expert during the peak tax season, assisting users with tax software navigation, account access, and e-filing troubleshooting.
- Maintained high-quality performance metrics under tight deadlines, ensuring accurate data entry and secure handling of sensitive personal and financial data.
- Utilized cloud-based communication tools to collaborate with team leads and resolve complex customer inquiries efficiently.
Customer Service Representative - EyeMed Campaign
Omni Interactions (Contractor)
Robbinsdale, MN
03.2024 - 12.2025
- Provided high-quality, remote customer support for vision insurance members and providers, explaining complex benefit plans, claims statuses, and network coverage.
- Managed a high-volume inbound queue while simultaneously documenting interactions accurately in the company’s CRM system.
- Achieved consistently high customer satisfaction (CSAT) and quality assurance (QA) scores by practicing active listening and efficient conflict resolution.
Education
Bachelor of Arts - Business Administration
N.C. State University
Raleigh, NC05-1994
Skills
- Customer Relationship Management (CRM): Zendesk, Salesforce, HubSpot, Freshdesk, Intercom, Kayako
- Communication & Collaboration Platforms: LiveChat, Slack, Skype, Microsoft Teams, Zoom, RingCentral
- Technical Troubleshooting & Issue Resolution: Help Scout, JIRA, Confluence, ServiceNow, Issue Tracking, Resolution Workflows
- Remote Work Operations: Self-motivated, independent problem-solving, strong time management, secure home-office management
- Languages: English (Native)
Timeline
Customer Service Representative - TurboTax Campaign
Omni Interactions (Contractor)
01.2026 - 04.2026
Customer Service Representative - EyeMed Campaign
Omni Interactions (Contractor)
03.2024 - 12.2025
Bachelor of Arts - Business Administration
N.C. State University