Summary
Overview
Work History
Skills
Timeline
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Michael Busted

Colorado Springs,CO

Summary

Professional Sales Representative with over 14 years of in-person and over the phone experience. Strong listening and closing skills, Warm and friendly personality, Professional appearance, Ability to achieve goals and exceed expectations, Fashion and style oriented, Great customer relationship skills, Above average computer skills, Schedule flexibility to work on weekends, evenings and holidays, a good sense of humor.

Overview

17
17
years of professional experience

Work History

Rental Sales Agent

N.U Car Rentals
07.2020 - Current
  • Prepare rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs
  • Provide excellent customer service in all customer contact situations
  • Meet all sales and service standards
  • Complete administrative tasks including daily lists to assist the branch
  • Communicate via telephone and email in a friendly and helpful manner
  • Assist branch with returning and turnaround of vehicles as needed
  • Perform other job duties as assigned to meet the business needs

Loyalty Specialist/ Sales

Sport Mazda
07.2017 - 07.2020
  • Collected service customer's vehicle information 1 day before their arrival in preparation for vehicle upgrade proposal.
  • Meet and greet, fact find, select Vehicle, walk around vehicle, demo vehicle, trail close, proposal , close deal, execute perfect delivery, and follow up.
  • Assisted in closing deals for sales associates
  • Promoted dealership upgrade program to lease ending customers , high mileage customers, via phone and email.
  • Personally hand wrote thank you cards to customers.

Sales Representative

Kia Motors
03.2014 - 07.2017
  • Maintained knowledge of manufacturer incentives and rebates.
  • Maintained knowledge of all vehicle specs to help my customers make a better decision on vehicle choice.
  • Negotiated the best deal for the dealer, and maintained high customer satisfaction scores.
  • Increased traffic by asking for referrals and creating a social media presence
  • Followed the 10 steps to the sale. Meet and greet, fact find, select vehicle, walk around, demo, trial close, proposal, close, delivery, and follow up.

Rental Sales Associate

Avis Budget Group
06.2007 - 03.2014
  • Upsold optional collision coverage, liability coverage, medical coverage, road side service, and optional upgrades to increase revenue.
  • Explained terms of rental or leasing agreements.
  • Handled customer related issues, example: car accident reports, stolen or vandalized cars
  • Maintained and updated rental agreement files.
  • Showing customers to their vehicle, inspecting for damage, and showing customer special features.
  • Maintained calm and professional manner at all times, even when dealing with irate customers.

Skills

  • Excellent communication, negotiation and presentation skills
  • Accept direction and coaching graciously
  • Decisive
  • Fluent in Spanish
  • Persuasive negotiator
  • Strong conflict resolution strategies
  • Strong client relations

Timeline

Rental Sales Agent

N.U Car Rentals
07.2020 - Current

Loyalty Specialist/ Sales

Sport Mazda
07.2017 - 07.2020

Sales Representative

Kia Motors
03.2014 - 07.2017

Rental Sales Associate

Avis Budget Group
06.2007 - 03.2014

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Michael Busted