Michael Butera
Mooresville,NC
Summary
Resolute professional that proves strengths in customer service, time management, and trend tracking. Exceptional skills in inventory management, loss prevention and vendor negotiation. Diligent system of operation process with over 10 years of experience maintaining seamless business operations. Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Service Reconditioning Manager / Med-Duty Truck Shop Manager / Detail Manager
Parks Chevrolet
Charlotte, NC
06.2019 - 01.2024
- Managed up to 10 - 15 Technicians
- Oversaw other departments (Detail Dept / Truck Center)
- Analyzed performance data and forecasted business results for upper management.
- Maximized employee performance with direct training and close mentoring
- Prepared executive reports using operational, output, and revenue data
- Explained cost of time requirements in detail and receive direct authorization prior to completion of repairs with customers.
Reconditioning Manager
Parks Vehicle Sourcing LLC
Kernersville, NC
03.2018 - 05.2019
- Monitored and documented team success through regular performance evaluations
- Modified existing software systems to enhance performance and add new features.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented cost-saving strategies such as reusing components instead of replacing them.
- Coordinated and managed the reconditioning of vehicles, ensuring they met all safety standards.
Service Avisor / Internal Advisor / Med-Duty Truck Shop Advisor
Parks Chevrolet
Charlotte, NC
10.2017 - 02.2018
- Found specialized product, repair, and maintenance requirements
- Consulting directly with customers about the issues with the vehicle
- Created detail vehicle maintenance reports and upkeep actions
- Satisfied customers with exert support before, during, and after service appointments
- Prepare estimates for internal vehicles, including keeping track of vehicles at off site location.
Porter / Internal Advisor
Parks Chevrolet
Charlotte, NC
01.2017 - 09.2017
- Learned the PDI process and Transportation damage claims
- Learned how to use a vehicles-built sheet for dealer install (ADI)
- Learned about pre certified vehicles, addendums, and checking for open recalls
- Performed UCI paperwork, Writing up and closing RO's
- Performed Estimates for used vehicles and dispatching RO's to technicians.
Salesman / Service Advisor
Victory Chevrolet
Charlotte, NC
07.2016 - 12.2016
- Attended sales meeting every morning, created a plan of action
- Would try to call at least 30 leads per Day
- Learned how to work with customers bring in their vehicles for service
- Learned about we-owes and delivery washes, and curtesy walk arounds.
Automotive Service Manager
Huntersville Auto Tech
Huntersville, NC
04.2010 - 06.2016
- Oversaw expenses, deposits, and receipts to support recordkeeping
- Coordinated solutions to resolve escalated customer service issues
- Supervised and disciplined employees to reach performance targets
- Monitored inventory levels to plan orders and meet store demands.
Education
High School Diploma -
Smithtown High School
Smithtown, NY06-1998
Skills
- Asset Protection Strategies
- Cost-Reduction Strategies
- Purchasing and Planning
- Multitasking and Organization
- Policy and Procedure Enforcement
- Resource Allocation
- Conflict Resolution
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Quality Assurance
- Analytical Thinking
- Process Implementation
- Reporting and Documentation
- Client Retention Strategies
- Critical Thinking
References
References available upon request.
Timeline
Service Reconditioning Manager / Med-Duty Truck Shop Manager / Detail Manager
Parks Chevrolet
06.2019 - 01.2024
Reconditioning Manager
Parks Vehicle Sourcing LLC
03.2018 - 05.2019
Service Avisor / Internal Advisor / Med-Duty Truck Shop Advisor
Parks Chevrolet
10.2017 - 02.2018
Porter / Internal Advisor
Parks Chevrolet
01.2017 - 09.2017
Salesman / Service Advisor
Victory Chevrolet
07.2016 - 12.2016
Automotive Service Manager
Huntersville Auto Tech
04.2010 - 06.2016
High School Diploma -
Smithtown High School
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