Michael Byrd
Oklahoma City,OK
Summary
Pursuing position as Executive Office Manager position to support teams, sales and grow client network by drawing on more than 10 years of management experience. I am born leader and very skilled salesmen, able to take what I know and incorporate it to my sales team.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
19
19
years of professional experience
Work History
Sales Associate
Cox Communications
Oklahoma City, OK
08.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
General Manager
AT&T Mobility
03.2016 - 04.2022
- Provide superior customer service and meet expected company goals and expectations
- Maintaining good employer/employee communication
- Perform other duties and meet deadlines as assigned by Company Leadership. Lead by example running multiple locations and teams.
GENERAL MANAGER/ ASST STORE MANAGER/ DEPARTMENT MANAGER
LIDS
01.2012 - 01.2015
- Produce sales gains, by providing customer service
- Communicate with employees at all levels of the company
- Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company
- Manages and develops a retail sales team and assures compliance, education and support of federal, state/provincial and local laws.
GENERAL MANAGER/ ASST STORE MANAGER/ DEPARTMENT MANAGER
Famous Footwear
01.2011 - 01.2012
- Produce sales gains, by providing customer service
- Communicate with employees at all levels of the company
- Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company
- Manages and develops a retail sales team and assures compliance, education and support of federal, state/provincial and local laws.
GENERAL MANAGER/ ASST STORE MANAGER/ DEPARTMENT MANAGER
Staples
01.2005 - 01.2012
- Produce sales gains, by providing customer service
- Communicate with employees at all levels of the company
- Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company
- Manages and develops a retail sales team and assures compliance, education and support of federal, state/provincial and local laws.
Education
Paramedic Fire - Emergency Medical Technology
01-2008
- [Scholarship Name] Recipient
STUDYING BUSINESS MANAGEMENT -
01.2001
Skills
- Leadership and the ability to Make Things Happen
- Reliable and professional
- Organized
- Time management
- Team player
- Problem Solving Skills
- Motivated
- Strategic thinking and execution
- Team- and relationship-building
- Change-management
- Integrity
- Dealing with correspondence, complaints and queries
- Marketing
- Liaising with staff, suppliers and clients
- Implementing and maintaining procedures/office administrative systems
- Meet and exceed customer experience and sales objectives
- Providing leadership and coaching to different sales behaviors
- Providing guidance to all staff to ensure the customer experience
- Sales Development
- Promotional support
- Business Development
- Customer Needs Assessment
- Upselling
- Retail loss prevention
Personal Information
Title: PERFORMANCE STRATEGIC LEADER
Awards
- TOP SHRINKAGE IN DISTRICT, LIDS Company, 03/01/15
- TOP SALES VS. BUDGET IN DISTRICT AWARDS, LIDS Company, 11/01/14
- ALL STAR AWARD FOR GREAT CUSTOMER SERVICE, Staples, 03/01/10. Also, store of the year awards for multiple locations for AT&T allowing expansion in central location.
Timeline
Sales Associate - Cox Communications
08.2022 - Current
General Manager - AT&T Mobility
03.2016 - 04.2022
GENERAL MANAGER/ ASST STORE MANAGER/ DEPARTMENT MANAGER - LIDS
01.2012 - 01.2015
GENERAL MANAGER/ ASST STORE MANAGER/ DEPARTMENT MANAGER - Famous Footwear
01.2011 - 01.2012
GENERAL MANAGER/ ASST STORE MANAGER/ DEPARTMENT MANAGER - Staples
01.2005 - 01.2012
Metro Technology Centers - Springlake - Paramedic Fire , Emergency Medical Technology
NORTHEASTERN OKLAHOMA A&M COLLEGE - STUDYING BUSINESS MANAGEMENT,