Michael Byrne
Clear Lake,MN
Summary
Transformational leader with extensive management experience in staff training, performance evaluation, and continuous improvement. Skilled in fostering teamwork and driving organizational success through effective training and morale-building strategies. Committed to enhancing employee engagement and performance by implementing targeted initiatives.
Overview
13
13
years of professional experience
Work History
Assistant Manager, Customer Service
Holiday Gas Station
Shakopee, Minnesota
03.2021 - 08.2025
- Supervised customer service team at Holiday Gas Station, ensuring high service standards and customer satisfaction.
- Resolved customer complaints, refunds, and payment issues calmly.
- Communicated shift priorities with staff, vendors, and store management.
- Monitored cash drawers, lottery sales, and shift balancing tasks.
- Enforced cleanliness, safety, and merchandise presentation throughout store areas.
- Fostered connections with team members to improve workplace dynamics.
Cook
Charlie's sports bar
Becker, Minnesota
06.2017 - 03.2020
- Prepared grill, fryer, and line items for Charlie's sports bar service.
- Monitored food safety, sanitation, and temperature controls in kitchen areas.
- Restocked stations with ingredients, sauces, and paper goods.
- Trained new cooks on prep, cooking, and kitchen procedure.
- Cleaned equipment, surfaces, and work areas after each service.
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
Shift Manager
McDonald's
Becker, Minnesota
02.2015 - 04.2017
- Supervised McDonald's restaurant shifts, coordinating crew assignments to ensure smooth operations.
- Trained crew on drive-thru service, counter service, and order accuracy to enhance customer satisfaction.
- Monitored food safety, sanitation, and cleanliness standards throughout shifts.
- Managed cash register operations, drawer counts, and cash handling.
- Resolved customer complaints, fostering a friendly service environment at McDonald's.
Production Floater
Solar Plastics
Delano, Minnesota
05.2013 - 08.2013
- Operated production equipment on solar plastics manufacturing line to ensure smooth workflow.
- Monitored plastic molding processes for quality and flow.
- Changed materials and supplies between production stations to facilitate uninterrupted production.
- Inspected finished plastic parts for defects and consistency.
- Cleaned work areas and maintained safe production conditions to support a compliant work environment.
Materials Coordinator
Modern Molding
Delano, Minnesota
05.2012 - 02.2013
- Coordinated raw material flow for Modern Molding production schedules and work orders.
- Issued material requisitions to support production lines and warehouse operations.
- Tracked inventory levels and replenished molding supplies for ongoing manufacturing needs.
- Drive forklift to retrieve materials for specific jobs.
Education
Belle Plaine Senior High
Belle Plaine, MNSome College (No Degree) - Business Administration With A Focus in Finance
American Intercontinental University Online
Sedona, AZSkills
- Staff management
- Team leadership
- Shift scheduling
- Conflict resolution
- Operational oversight
- Inventory management
- Project management abilities
- Decision-making
- Performance evaluation
- Task delegation
- Goal setting
- Multitasking and organization
- Attention to detail
- Policy enforcement
- Problem solving
- Business administration
- Critical thinking
Hobbies
- Artistic crafting hobbiest specifically around drawing, painting, sculpting and model building.
- Skilled with computers and electronics.
- Other hobbies include photography, lighting, microphones, and story building.
Timeline
Assistant Manager, Customer Service
Holiday Gas Station
03.2021 - 08.2025
Cook
Charlie's sports bar
06.2017 - 03.2020
Shift Manager
McDonald's
02.2015 - 04.2017
Production Floater
Solar Plastics
05.2013 - 08.2013
Materials Coordinator
Modern Molding
05.2012 - 02.2013
Belle Plaine Senior High
Some College (No Degree) - Business Administration With A Focus in Finance
American Intercontinental University Online