Lydia Martin
San Angelo,TX
Summary
Dedicated Assistant Manager with a proven track record in customer service, team leadership, and process improvement. Committed to enhancing customer satisfaction and fostering a collaborative work environment.
Customer service professional with strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency.
Overview
31
31
years of professional experience
Work History
Assistant Manager, Customer Service
Cinemark Tinseltown
4425 Sherwood Way
03.2001 - Current
- Led customer service team, ensuring high satisfaction through effective issue resolution and support.
- Trained new staff on customer engagement strategies and operational procedures for consistent service delivery.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
- Monitored performance metrics to identify trends and develop action plans for continuous improvement.
- Fostered a positive work environment, encouraging teamwork and collaboration among diverse team members.
- Resolved escalated customer complaints swiftly to maintain brand loyalty and reputation in competitive market.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mammography Technologist Assistant
Shannon Clinic
3301 S.Bryant Blvd
01.1995 - 03.1999
- Ensured patient comfort and safety during imaging procedures, adhering to established protocols.
- Maintained accurate records of patient history, imaging results, and follow-up recommendations.
- Implemented quality assurance measures to enhance image quality and procedural efficiency.
- Participated in continuous education programs to stay updated on advancements in mammography technology.
- Assisted radiologists with biopsy procedures, ensuring timely diagnoses and optimal patient care.
- Checked patient details against records to maintain accuracy of procedures.
Education
High School Diploma -
Central HJigh School
655 Caddo St. San Angelo Tx76901Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Staff training and development
- Employee performance evaluations
- Customer service and satisfaction
- Multitasking
Timeline
Assistant Manager, Customer Service
Cinemark Tinseltown
03.2001 - Current
Mammography Technologist Assistant
Shannon Clinic
01.1995 - 03.1999
High School Diploma -
Central HJigh School