MICHAEL CAGIGAS
Argyle,U.S.
Summary
Results-driven fraud and risk operations professional with over 10 years in financial services. Conduct investigations and manage escalations while leveraging data to pinpoint process gaps and control weaknesses. Enhance fraud-prevention measures through cross-team collaboration and continuous improvement. Experienced leader in performance management and operational execution.
Overview
2
2
Languages
18
18
years of professional experience
Work History
eCrimes Surveillance
CHARLES SCHWAB
Westlake, TX
12.2024 - Current
- Investigate and resolve account-monitoring alerts generated by multiple fraud tools and platforms, identifying suspicious activity, fraud indicators, and emerging threats.
- Investigated and resolved account-monitoring alerts from multiple fraud tools, identifying suspicious activity, fraud indicators, and emerging threats to enhance security.
- Identify red flags associated with identity theft, account compromise, and other attempts to defraud the firm; document findings and escalate material concerns appropriately.
- Supported fraud-mitigation strategies by identifying recurring risk indicators and operational issues through investigative activity, contributing to more effective prevention efforts.
- Support fraud-mitigation strategies by identifying recurring risk indicators and operational issues observed through investigative activity.
Customer Verification & Research Center
CHARLES SCHWAB
Westlake, TX
06.2023 - 12.2024
- Executed risk-based customer identity verification and due diligence, leveraging internal and external information sources to enhance fraud prevention efforts.
- Investigated AML/BSA/CTF alerts and acted as an escalation point for Risk Monitoring concerns, ensuring thorough review and compliance with regulatory standards.
- Analyzed quantitative and qualitative information to make defensible investigative decisions and identify situations requiring escalation.
- Compiled and presented clear investigative findings to senior management, facilitating informed decision-making on risk management strategies.
- Partnered cross-functionally on operational and technical questions, helping translate risk requirements into practical business processes.
Product Risk Oversight Specialist / Operational Risk
TD AMERITRADE INSTITUTIONAL
San Diego, CA
12.2015 - 06.2023
- Developed risk-management strategies, policies, and procedures to mitigate operational risk and reinforce controls.
- Conducted risk assessments and operational analysis to identify threats, vulnerabilities, control gaps, and enhance business processes.
- Monitored risk-management effectiveness, evaluated operational trends, and recommended adjustments to strengthen controls and improve business outcomes.
- Partnered with multiple departments to implement risk-mitigation measures, resolve issues, and communicate risk expectations across business functions.
- Built business solutions involving data, reporting, business intelligence, and analytics to support operational decision-making.
- Used SQL and Tableau to analyze account data and develop reporting that supported identification and investigation of Patriot Act-related cases and risk activity.
- Ensured operational reporting was accurate and complete, supporting consistent day-to-day execution and management oversight.
Sales Manager
RALPHS GROCERY
Chula Vista, CA
05.2008 - 12.2015
- Analyzed sales and operational data to identify performance gaps and develop strategies for increased profitability.
- Led day-to-day operations for a high-volume retail business, overseeing staffing, employee development, customer service, inventory, financial performance, and operational execution.
- Managed competing priorities, escalated customer and operational issues, and made time-sensitive decisions in a fast-paced environment.
- Trained and supervised employees to meet performance expectations and uphold service and compliance standards.
- Implemented cost-control measures and process improvements while ensuring compliance with company policies.
Education
Bachelor of Science - Business Administration Management
SAN DIEGO STATE UNIVERSITY
Skills
- Data reporting
- Operational accountability
- Data analysis
- Due diligence
- Fraud investigations
- AML screening
- Risk monitoring
- Fraud Analytics
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
eCrimes Surveillance
CHARLES SCHWAB
12.2024 - Current
Customer Verification & Research Center
CHARLES SCHWAB
06.2023 - 12.2024
Product Risk Oversight Specialist / Operational Risk
TD AMERITRADE INSTITUTIONAL
12.2015 - 06.2023
Sales Manager
RALPHS GROCERY
05.2008 - 12.2015
Bachelor of Science - Business Administration Management
SAN DIEGO STATE UNIVERSITY