Michael Caliguire
Enterprise Mobility
Herkimer,NY
6
years of professional experience
Experienced with overseeing station operations, ensuring smooth and efficient workflows. Utilizes leadership skills to motivate teams and improve service quality. Track record of implementing strategic initiatives that enhance operational performance and customer satisfaction.
Work History
Station Manager
3 Months- Directed station operations, ensuring fleet readiness, customer service, and branch compliance.
- Supervised staff scheduling, coaching, and performance management to maintain service standards.
- Monitored vehicle inventory, maintenance, and turnaround processes to support availability.
- Resolved customer concerns, rental issues, and service delays with prompt, professional communication.
- Implemented operational controls to improve efficiency, accuracy, and branch accountability.
- Enforced risk management practices, loss prevention procedures, and policy compliance.
- Coordinated sales activities, reservation flow, and counter processes to support revenue performance.
Assistant Branch Manager
3 Months- Managed daily branch operations, ensuring smooth rental flow and consistent customer service
- Supervised rental agreements, vehicle availability, and return processing for branch efficiency
- Trained staff on reservation systems, rental procedures, and service standards
- Resolved customer concerns, protecting satisfaction while maintaining policy compliance
Management Assistant
- Prepared reports, correspondence, and documentation using Microsoft Office applications.
- Tracked office records, files, and databases to maintain accurate administrative organization.
- Supported customer service follow-up by resolving inquiries and routing requests promptly.
Management Trainee
9 Months- Led sales consultations, matching customers with suitable rental solutions and optional protection products.
- Supervised fleet readiness, coordinating vehicle maintenance, cleanliness, and availability for daily demand.
- Trained new staff on reservation systems, rental procedures, and service expectations.
Customer Service Supervisor
4 Years 10 Months- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved account issues to build rapport and relationships with clients.
- Assessed and authenticated customer exchanges, voids and returns.
Education
Associate of Science - Business Administration And Management
Bachelor of Science - Business Administration And Management
High School Diploma
- Completed AP course in European History
- Extracurricular Activities: Football, Basketball.
- Awarded Fall Scholar Athlete Sophomore, Junior and Senior Year.
- Elected Captain of Football Team - Junior Year.
- Elected Captain of Football Team - Senior Year.
- The Community Scholarship - Student who has done a lot for their community (Senior Year).
Skills
Statement Issuing
Data Communications
Data Research and Analysis
Proactive and Self-Motivated
Customer Relations
Leadership
Continuous Improvements
Time Management
Handling Escalations
Verbal and Written Communication
Work Prioritization
Confidence and Drive
Accomplishments
- Hannaford 8366 Employee of the Year - 2021.
- Top Salesman in CNY - Enterprise Mobility.
- Developed numerous employees to be promoted.
- Increased Revenue and Customer satisfaction at Enterprise Mobility.
Timeline
Station Manager
Enterprise Mobility
07.2026 - CurrentRead More
Assistant Branch Manager
Enterprise Mobility
04.2026 - 07.2026Read More
Management Assistant
Enterprise Mobility
04.2026 - 04.2026Read More
Management Trainee
Enterprise Mobility
07.2025 - 04.2026Read More
Customer Service Supervisor
Hannaford Supermarket
09.2020 - 07.2025Read More
Utica College
Bachelor of Science from Business Administration And Management
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Mohawk Valley Community College
Associate of Science from Business Administration And Management
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Herkimer High School
High School Diploma
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