Michael Calkins
Schenectady,USA
Summary
Dedicated professional with a diverse background in customer service, sales, team management, counseling, and education. Proven ability to adapt to various industries and environments, demonstrating a strong commitment to enhancing operational efficiencies, improving team performance, and ensuring customer satisfaction. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
14
14
years of professional experience
Work History
Retail Sales Specialist
Orilleys Auto Parts
Schenectady, NY
02.2024 - Current
- Stocked shelves with newly arrived parts in accordance with inventory control procedures.
- Verified part numbers, quantities, and prices against invoices and purchase orders.
- Assisted customers with selecting and purchasing the appropriate auto parts for their vehicles.
- Provided technical advice on car maintenance and repair needs.
- Processed customer orders quickly and accurately.
- Resolved customer complaints in a timely manner.
- Maintained accurate inventory records of all products in stock.
Teacher's Assistant
Hillcrest Educational Centers
Pittsfield, MA
05.2023 - 01.2024
- Assist in providing a structured educational environment for special needs youth, aiding in their academic and personal development
- Collaborate with a team of professionals to create individualized educational plans
- Participate in ongoing training opportunities including certification in Therapeutic Crisis Intervention and First Aid/CPR.
- Provided individualized assistance to students with special needs in the classroom.
Marketing Ambassador
Rivers Casino & Resort
Schenectady, NY
05.2022 - 05.2023
- Liaise with customers to offer personalized services, enhancing satisfaction and fostering long-term relationships
- Stay updated on the latest marketing techniques and service offerings to effectively promote the brand
- Collaborate with cross-functional teams to execute marketing strategies and achieve organizational objectives.
Apartment Treatment Counselor
Mental Health Association In Fulton And Montgomery Counties
Amsterdam, NY
04.2021 - 05.2022
- Maintained thorough clinical treatment notes
- Identified treatment goals based on individual diagnosis and history
- Supported and counseled clients with drug and alcohol addiction
- Educated clients on medications, addiction, recovery, coping skills and community resources
- Conducted individual and group therapy sessions for outpatient clients.
Flooring Sales Specialist
Lowe's
Glenmont, NY
03.2020 - 03.2021
- Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
- Ordered materials needed for installation of new flooring systems.
- Provided excellent customer service in order to ensure satisfaction with completed projects.
- Coordinated staff meetings to discuss sales goals, customer service standards, and new product offerings.
- Ensured that customer complaints were addressed promptly and effectively.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
Direct Support Professional
NYS OPWDD
Schenectady, NY
07.2016 - 03.2020
- Assisted disabled individuals in daily living activities, promoting independence while ensuring safety and wellbeing.
- Facilitated social interactions between participants and their peers in the community.
Sales Manager
Gusto Della Vita
Schenectady, NY
06.2013 - 01.2020
- Drove sales and revenue growth through the development of strong client relationships and the introduction of a new product line.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Managed daily operations of sales department, including supervision of staff members.
Operations & Delivery Manager
Islander Pools And Spas
Colonie, NY
02.2010 - 01.2016
- Streamlined delivery processes and managed inventory, achieving improved efficiency and customer satisfaction.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
Education
High School Diploma -
Schenectady High School
Skills
- Leadership & Team Management: Effectively lead, train, and mentor diverse teams to achieve goals and deliver exceptional service
- Customer Relations: Cultivate strong relationships with customers by understanding their needs and providing tailored solutions
- Sales & Marketing: Implement targeted sales and marketing strategies to boost revenue and brand awareness
- Operational Efficiency: Streamline processes, manage inventories, and coordinate deliveries to optimize operational performance
- Communication: Excellent interpersonal and communication skills, with a talent for building rapport and trust with stakeholders at all levels
- Technical Proficiency: Competent in MS Office Suite, various CRM systems, and possess a solid understanding of computer operations
- Effective Communication Abilities
- Staff Oversight
- Order Processing
- Suggestive Selling
- Customer Needs Assessment
Timeline
Retail Sales Specialist
Orilleys Auto Parts
02.2024 - Current
Teacher's Assistant
Hillcrest Educational Centers
05.2023 - 01.2024
Marketing Ambassador
Rivers Casino & Resort
05.2022 - 05.2023
Apartment Treatment Counselor
Mental Health Association In Fulton And Montgomery Counties
04.2021 - 05.2022
Flooring Sales Specialist
Lowe's
03.2020 - 03.2021
Direct Support Professional
NYS OPWDD
07.2016 - 03.2020
Sales Manager
Gusto Della Vita
06.2013 - 01.2020
Operations & Delivery Manager
Islander Pools And Spas
02.2010 - 01.2016
High School Diploma -
Schenectady High School