Michael Caram
Matthews,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
McAllister's Deli
02.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Crew Member
Five Guys
02.2021 - 02.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Associate of Arts - Cyber Security
Lenoir-Rhyne University
Hickory, NC05.2025
Skills
- Time Management
- Valid Driver's License
- Health and Safety Compliance
- Teamwork and Collaboration
- Procedure Documentation
- Interactive Communication Skills
- Schedule Oversight
Languages
Portuguese
Native or Bilingual
Greek
Limited Working
Spanish
Limited Working
Additional Information
I volunteer at my church every sunday. And I am in National Honor Society. Then I have been swimming since 4 years old and I have competing for my club and High school Team, and now I swimming for the university of Lenoir-Rhyne and finished with 3.5 GPA last fall semester
Timeline
Shift Manager
McAllister's Deli
02.2022 - Current
Crew Member
Five Guys
02.2021 - 02.2022
Associate of Arts - Cyber Security
Lenoir-Rhyne University