Michael Carretta
Salt Lake City
Summary
Dedicated professional with extensive experience in customer service excellence and team leadership. Proven ability to resolve complex issues and enhance operational standards. Strong focus on effective communication and attention to detail to foster a positive brand image.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager, Bootfitter
Powder House Ski Shop
Holladay
11.2024 - 04.2026
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enforced customer service standards and resolved customer problems, enhancing overall service quality.
- Assigned tasks to associates based on skill levels, improving team performance.
- Completed opening, closing, and shift change functions, ensuring consistent operational standards.
- Coached, mentored and trained team members in order to improve their job performance.
Sales Associate
Hyland Cyclery
Millcreek
05.2024 - 11.2025
- Assisted customers in selecting bicycles and accessories, enhancing their purchasing experience.
- Educated customers on proper bike maintenance and safety practices.
- Collaborated with team members to ensure excellent customer service experiences.
- Resolved customer complaints professionally, contributing to customer satisfaction and loyalty.
- Processed accurate sales transactions, ensuring efficient operation of point-of-sale systems.
Student Aide
Montgomery College
Rockville
08.2022 - 01.2024
- Supported students by answering inquiries and providing guidance.
- Facilitated communication between students and administrative staff.
- Assisted faculty with classroom setup and material distribution.
- Trained new aides on office procedures and responsibilities.
Education
Associate of Science - Information Systems
Montgomery College
Rockville, MD01-2025
Skills
- Operational standards
- Documentation and reporting
- Customer service excellence
- Complaint resolution
- Problem resolution
- Team leadership
- Attention to detail
Certification
- NASM Certified Personal Trainer
Timeline
Manager, Bootfitter
Powder House Ski Shop
11.2024 - 04.2026
Sales Associate
Hyland Cyclery
05.2024 - 11.2025
Student Aide
Montgomery College
08.2022 - 01.2024
Associate of Science - Information Systems
Montgomery College