Michael Carter
Saugerties
Summary
Dynamic professional with extensive experience in inventory oversight and client relationship management at Walmart. Proven ability to enhance guest satisfaction through effective training and strategic merchandising initiatives. Expertise in compliance with food safety standards and fostering collaborative team dynamics, driving operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Cheese/Coffee Specialist
Adams Fairacre Farms
Lake Katrine
08.2023 - Current
- Assisted customers in selecting coffee blends and brewing methods to enhance satisfaction.
- Educated customers on coffee origins, flavor profiles, and brewing techniques.
- Maintained cleanliness and organization of coffee preparation area to support efficiency.
- Collaborated with team members to ensure timely service during peak hours.
- Managed inventory by restocking supplies and reporting shortages to management.
- Resolved customer complaints regarding product quality or taste promptly.
- Set up displays to showcase new products and seasonal flavors effectively.
- Trained new staff on cheese handling procedures and best practices for customer service.
Meat/Produce Associate
Walmart
Kingston
10.2020 - 08.2023
- Ensured freshness by stocking produce displays with new items while rotating stock properly.
- Conducted regular quality inspections, promptly removing damaged goods from inventory.
- Provided excellent customer service by assisting with product inquiries and offering recommendations.
- Collaborated with team members to maintain a clean, safe, and organized work environment.
- Managed inventory counts, accurately updating pricing labels and signage as needed.
- Trained staff on food safety regulations and effective handling techniques for perishables.
- Utilized knowledge of products to educate customers on selecting and preparing produce items.
- Executed daily cleaning tasks to uphold sanitary standards within the department.
Frozen Department Manager
Walmart
Kingston
01.2019 - 10.2020
- Managed daily operations of frozen food department, ensuring high product quality and safety compliance.
- Oversaw inventory management, including stock rotation, product placement, and accurate record-keeping.
- Trained and supervised team members on operational procedures and food safety guidelines.
- Implemented merchandising strategies to drive customer engagement in frozen aisle.
- Conducted inspections for health and safety compliance, addressing any discrepancies promptly.
- Resolved customer inquiries and complaints efficiently while maintaining professionalism at all times.
- Cultivated vendor relationships to negotiate favorable purchasing terms for bulk merchandise.
- Analyzed sales trends and customer feedback to optimize product selection and enhance service standards.
Deli Sales Associate
Walmart
Kingston
03.2017 - 01.2019
- Assisted customers with product selection, answering inquiries about deli items and specials.
- Prepared and sliced meats, cheeses, and salads to meet customer specifications.
- Maintained organization and cleanliness of deli counter and display cases.
- Collaborated with team members to ensure timely service and stock replenishment.
- Operated slicing machines and scales to accurately prepare products for customers.
- Monitored product freshness, rotating stock according to food safety guidelines.
- Educated customers on ingredient sources and preparation methods for available products.
Education
High School Diploma -
John A Coleman
Hurley, NY06-2006
Skills
Product and service knowledge
- Client relationship management
- Team collaboration
- Sales analysis
- Analytical problem solving
- Time management
- Effective communication
- Food safety compliance
- Customer education
- Inventory management
- Quality assurance
- Visual merchandising
- Organizational multitasking
- Customer service excellence
- Merchandising displays
- Team supervision
- Quality control
- Staff training and development
- Signage management
- Strategic merchandising
- Stock rotation
- Verbal and written communication
- Shift scheduling
- Guest satisfaction enhancement
- Project management
- Relationship building
- Strategic planning
- Business analysis
- Employee coaching and mentoring
- Risk assessment
- Reporting skills
- Professional workplace conduct
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Cheese/Coffee Specialist
Adams Fairacre Farms
08.2023 - Current
Meat/Produce Associate
Walmart
10.2020 - 08.2023
Frozen Department Manager
Walmart
01.2019 - 10.2020
Deli Sales Associate
Walmart
03.2017 - 01.2019
High School Diploma -
John A Coleman