Michael Cassels
Ruston,LA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 4-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Word and Office.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Barton's Market
06.2020 - 08.2024
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Franklin Parish High School
Winnsboro, LA05.2024
Skills
- Technical Support
- Workflow Management
- Quality Assurance
- Handling Escalations
- Customer Service
- Time Management
- MS Office
- Problem-Solving
- New Hire Training
- Continuous Improvement
Timeline
Customer Service Manager
Barton's Market
06.2020 - 08.2024
High School Diploma -
Franklin Parish High School
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