- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Enjoy participating in [activity] for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Community Cleanup
- Fundraising Events
Michael Cates
Filer
Summary
Dynamic Operations Manager with a proven track record at Twin Falls County Fair, excelling in team leadership and operational efficiency. Enhanced employee accountability and performance through targeted training and conflict resolution. Skilled in inventory management, ensuring timely delivery of goods while fostering a customer-centric environment that improved satisfaction.
Overview
17
17
years of professional experience
Work History
Operations Manager
Twin Falls County Fair
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
Les Schwab Tire Center
02.2008 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
No Degree - Business
Treasure Valley Community College
Ontario, ORHigh School Diploma -
Grant Union High School
John Day, OR05-1986
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Staff training
- Decision-making
Interests
Timeline
Operations Manager
Twin Falls County Fair
04.2022 - Current
Store Manager
Les Schwab Tire Center
02.2008 - 10.2019
No Degree - Business
Treasure Valley Community College
High School Diploma -
Grant Union High School
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