Michael Cawood
Tijeras,NM
Summary
Proactive professional with experience in training and team development. Skilled in program management and clear verbal communication, contributing to improved employee performance and safety compliance. High integrity and work ethic that will be brought to every job. Experience with heavy equipment, trailers, and various tools. Ready to leverage strengths to enhance training effectiveness and team productivity.
Overview
4
4
years of professional experience
Work History
Trainer
Chic-Fil-A
Albuquerque, New Mexico
07.2023 - Current
- Trained team members on customer service best practices and operational procedures.
- Created training materials to improve staff knowledge and skills.
- Conducted regular assessments of employee performance and training effectiveness.
- Collaborated with management to identify training needs and skill gaps.
- Offered ongoing support and coaching to enhance team member development.
- Trained newly hired employees in customer service techniques to ensure high-quality support.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Tracked trainee progress and delivered regular updates to management.
Laborer
Schwebach Farm
Moriarty, New Mexico
06.2022 - 11.2022
- Operated farm machinery to assist with daily agricultural tasks.
- Executed diverse physical labor tasks to ensure smooth daily operations.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Cultivated crops by planting, watering, and weeding fields.
- Collaborated with team members to streamline completion of daily farm activities.
- Followed safety protocols while handling tools and machinery on-site.
- Operated and maintained a variety of equipment, ensuring optimal functionality for farm tasks.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Transported heavy items from one location to another using hand trucks or carts.
Education
Residential Wiring Certificate - Electrical Trades
CNM
Albuquerque, NM08-2026
Skills
- Employee training
- New hire training
- Train-the-trainer
- Program management
- Safety compliance
- Technical troubleshooting
- Equipment maintenance
- Creative problem solving
- Team building
- Clear verbal communication
- Interpersonal communication
- Multitasking Abilities
Timeline
Trainer
Chic-Fil-A
07.2023 - Current
Laborer
Schwebach Farm
06.2022 - 11.2022
Residential Wiring Certificate - Electrical Trades
CNM