Michael Celender
Acworth,GA
Summary
Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with several years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.
Overview
13
13
years of professional experience
Work History
Senior Service Technician
Benco Dental
Roswell, GA
10.2017 - Current
- Oversee and perform the maintenance, repair, and installation of complex equipment and systems.
- Kept abreast of industry changes through ongoing research and training sessions.
- Able to function at a high level in a wide variety of settings, seeking to apply excellent quality assurance, problem solving and customer service skills to a challenging position.
- Track inventory levels of spare parts used during service visits and placed orders when necessary.
- Provide feedback to management on trends in service requests and customer feedback.
- Built strong relationships with customers by delivering exceptional quality workmanship.
Automotive Technician
Nalley Jaguar
Roswell, GA
10.2011 - 10.2017
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Inspected vehicle engines and other components to identify potential issues.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Attended technical training courses when available to increase knowledge base.
- Operated a variety of shop equipment safely and efficiently.
Education
High School Diploma -
Walton High School
Marietta, GA05-2000
Skills
- System Installation
- Network configuration
- Electrical Systems
- Remote Support
- Customer Service
- Work Documentation
- Quality Assurance
- Equipment Troubleshooting
- Technical Support
- Preventive Maintenance
- Hand tool knowledge
- Customer Relationship Management
Timeline
Senior Service Technician
Benco Dental
10.2017 - Current
Automotive Technician
Nalley Jaguar
10.2011 - 10.2017
High School Diploma -
Walton High School
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