Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Cerullo

Summary

Dynamic operations manager with a proven track record at JWS and Sons Inc., excelling in staff training and customer service. Expert in workforce planning and employee scheduling, I foster strong employee relations and enhance team performance, driving operational efficiency and maximizing customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Company Operations Manager

JWS and Sons Inc.
10.2023 - 04.2025


  • Managed and coordinated drivers to execute tasks and assist co workers successfully within deadlines.
  • Supervised staff and kept employees compliant with company and safety policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed relationships and implemented strategies to maximize customer satisfaction.
  • Developed, maintained, and coordinated a vehicle maintenance schedule with staff and vendors.
  • Developed and maintained employee schedules.

Business Operations Manager

B&C Logistics 2022 Inc.
01.2022 - 10.2022
  • Managed and coordinated drivers to execute tasks and assist co workers successfully within deadlines.
  • Supervised staff and kept employees compliant with company and safety policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed relationships and implemented strategies to maximize customer satisfaction.
  • Developed, maintained, and coordinated a vehicle maintenance schedule with staff and vendors.
  • Developed and maintained employee schedules.

Delivery Driver

JWS and Sons Inc.
03.2018 - 01.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries and pick ups by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries and pick ups.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to route and delivery requirements.
  • Trained and documented the performance of new drivers.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Preformed and documented routine pre and post trip vehicle inspections to ensure properly maintained and safe equipment.

FedEx Package Handler

FedEx Ground
04.2017 - 03.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maximized space utilization within trucks through effective stacking and arranging of packages.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Education

General Studies And Advance Placement Courses

Nathan B Forrest Highschool
Jacksonville, FL
06-2009

Skills

  • Staff training and development
  • Workforce planning
  • Customer service
  • Employee relations and conflict resolution
  • Team leadership
  • Warehouse operations
  • Health and safety compliance
  • Maintenance planning
  • Schedule management
  • Onboarding and orientation

Certification

  • Certified Trainer, FedEx Ground : 5/2022- current
  • SafeServ certification, Moes Southwest Grill: 2010-2013
  • Medical DOT Certification : 2/2/24-2/2/26

Timeline

Company Operations Manager

JWS and Sons Inc.
10.2023 - 04.2025

Business Operations Manager

B&C Logistics 2022 Inc.
01.2022 - 10.2022

Delivery Driver

JWS and Sons Inc.
03.2018 - 01.2022

FedEx Package Handler

FedEx Ground
04.2017 - 03.2018

General Studies And Advance Placement Courses

Nathan B Forrest Highschool

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