Michael Chaney
Enterprise Rent-A-Car
Temecula,CA
1
Certification
22
years of professional experience
Skilled customer service professional with strong organizational, customer service, communication, and problems solving abilities. Comfortable working with all levels of the organization with a focus on team collaboration and achieving results. Proficient in Microsoft Office Suite, project management software, and office support functions.
Work History
Management Assistant
1 Month- Delivered customer service by phone and in person, ensuring satisfaction and addressing inquiries promptly
- Rented and returned vehicles from customers
- Handled customer complaints and resolved as needed
- Worked with vendors to resolve customer service issues and identified areas for improvement
SENIOR PRODUCT MANAGER
4 Years- Worked as a manager on the Digital Claims Team where I led a team of business analysts in analysis, research, and digital initiatives to increase self-service claims.
- Collaborated with business groups and scrum teams, including an outside vendor, to launch first claims flow for Telematics customers.
- Implemented a process to limit coverage concerns which decreased customer delays and increased digital persistency by 5%
TECHNICAL SUPERVISOR
3 Years 6 Months- Managed a team of Systems Technicians who supported all desktop, laptop, phone, and networking tickets for over 2,000 associates in the San Diego Regional Office.
- Worked and assigned tickets for our team and followed-up on all customer service complaints for resolution
- Transitioned San Diego associates to remote work, ensuring continuity of operations during the pandemic
- Designed and implemented Remote New Hire training process, adopted nationwide for efficient onboarding of new hires
SENIOR BUSINESS ANALYST
2 Years 7 Months- Led several companywide projects as Product Owner, Senior Analyst, and Subject Matter Expert, collaborating with project managers to meet strategic goals.
- Collaborated with stakeholders in Senior Management, IT, Legal, Training, and Regional Offices to design and implement a fully digital claims process.
- Presented proposed changes to all levels of management in tollgates, sponsor meetings, and regional meetings
PAYMENT RECOVERY SUPERVISOR
1 Year 2 Months- Supervised a team of 10-12 Subrogation Adjusters to recover money on behalf of GEICO and our insureds.
- Responded to all customer complaints and submitted responses to any Department of Insurance inquiry
- Monitor phone stats, improve file quality, and provide coaching to increase recovery results
- Supervised recovery operations, ensuring compliance with company policies and regulations.
CLAIMS AUDITOR
3 Years 3 Months- Reviewed claim files for San Diego, Washington, and Alaska offices, ensuring adherence to compliance standards
- Completed file reviews for injury adjusters, confirming alignment with state and DOI regulations
- Collaborated with Senior Management during DOI audits and market conduct reviews to facilitate compliance
- Work with Senior Management during DOI audits & Market Conduct Reviews
CLAIMS SERVICE REPRESENTATIVE SUPERVISOR
3 Years 4 Months- Supervise a team of 10-12 Claim Service Representatives in the call center responsible for taking loss reports, answering inquiry calls, and investigating simple property damage claims.
- Responded to all customer complaints and submitted responses to any Department of Insurance inquiry
- Monitored phone stats, improved file quality, and provided call coaching to enhance customer service and file handling
TELEPHONE CLAIMS LIABILITY ADJUSTER
3 Years 7 Months- Adjusted liability and injury claims across basic property, serious injury, and litigation, ensuring fair resolutions.
- Investigated coverage, liability, and injury claims to determine validity and assess risks.
- Settled property and injury claims for unrepresented and represented claimants, facilitating timely resolutions.
- Investigated all coverage, liability, and injury claims submitted
- Processed Medical Payments and Personal Injury Protection (PIP) claims from our insureds
Education
Bachelor of Arts - Business & Economics
Skills
Communication skills
Salesforce
Outlook
Excel
Word
Complaint handling
Attention to detail
Problem-solving
Project management
Decision-making
Critical thinking
Excellent oral and written communication skills
Active listening
Accomplishments
· Awarded Team of the Quarter for our work to transition all call center associates to remote work
· Corporate Quality Award Winner: Award for Economic Value - Driving Self Service Claims
Certification
- Lean Six Sigma Green Belt
Timeline
Management Assistant
Enterprise Rent-A-Car
12.2025 - 01.2026Read More
SENIOR PRODUCT MANAGER
GEICO INSURANCE
08.2021 - 08.2025Read More
TECHNICAL SUPERVISOR
GEICO SAN DIEGO
02.2018 - 08.2021Read More
SENIOR BUSINESS ANALYST
GEICO CORPORATE OFFICE
06.2015 - 01.2018Read More
PAYMENT RECOVERY SUPERVISOR
GEICO SAN DIEGO
03.2014 - 05.2015Read More
CLAIMS AUDITOR
GEICO SAN DIEGO
11.2010 - 02.2014Read More
CLAIMS SERVICE REPRESENTATIVE SUPERVISOR
GEICO SAN DIEGO
06.2007 - 10.2010Read More
TELEPHONE CLAIMS LIABILITY ADJUSTER
GEICO SAN DIEGO
10.2003 - 05.2007Read More
University of California, Santa Barbara
Bachelor of Arts from Business & Economics
Read More