Michael Chapa
Denver,CO
Summary
Seasoned Service Technician with a robust background in installation, repair, and customer service, notably at Front Range Services. Excelled in diagnosing and resolving technical issues, enhancing customer satisfaction significantly. Skilled in equipment troubleshooting and fostering team growth, demonstrating exceptional problem-solving and interpersonal communication abilities.
Overview
10
10
years of professional experience
Work History
Service Technician
Frint Range Services
10.2021 - 08.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Assistant Manager
SUBWAYRestaurants
01.2020 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Construction Worker
Golden Flooring LLC
06.2014 - 12.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
High School -
N/A
Denver, COSkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- Equipment Troubleshooting
- OSHA Requirements
- Heavy Lifting
- Quality Assurance
- Hand tool expertise
- Equipment Inspection
- Analytical Thinking
- Time tracking
- Customer Relationship Management
Timeline
Service Technician
Frint Range Services
10.2021 - 08.2024
Assistant Manager
SUBWAYRestaurants
01.2020 - 09.2020
Construction Worker
Golden Flooring LLC
06.2014 - 12.2019
High School -
N/A
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