Michael Chaplin
Rice Lake,WI
Summary
Keep winter operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Innovative Management Specialist dedicated to boosting all areas of operations and business administration. Driven leader with proven track record of enhancing operations by conducting in-depth analyses and implementing changes yielding impactful results. Talented at developing strategies and communications to help operations manage winter operations safely and efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC Technician
Solution Heating & Cooling Inc.
Cameron, WI
01.2020 - Current
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Installed components to improve HVAC system performance.
- Complied with applicable standards, policies and procedures.
- Kept selection of supplies on hand to handle common requirements efficiently.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Installed heating, cooling and boiler units as part of new constructions and renovations.
- Mentored and guided employees to foster proper completion of assigned duties.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
General Manager
United Ground Express
Sioux Falls, SD
05.2019 - 01.2020
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Trained, coached and mentored staff to ensure smooth day-to-day operations
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Implemented operational strategies and effectively built customer and employee loyalty.
Winter Operations Specialist
United Ground Express
Rochester, MN
05.2018 - 05.2019
- Assisted training classes at local training facility throughout fall to prepare all teams for winter operations
- Taught multiple winter operations classes in remote locations
- Worked with a team in various locations to ensure a smooth and safe deicing operation
- Performed various administrative functions, including filing paperwork, creating spreadsheets, as well as performance issues
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received training and certification from United to represent brand, explain technical functions of various equipment and guide users on safe operation
Education
High School Diploma - undefined
Barron High School
Barron, WI05.2008
Skills
- Relationship building
- Coaching and mentoring
- Organized
- Verbal and written communication
- Timeline management
- Employee scheduling
- Effective leader
- Efficient multi-tasker
- Instructional best practices
- Classroom management
- Group and individual instruction
Accomplishments
- Dynamic Teaching Techniques
Instructed students in winter operations subjects using variety of techniques such as phonetics, multisensory learning, and repetition to reinforce learning. - Data Organization
Organized performance spreadsheets for different uses throughout the system - Technology Integration
Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for operations.
Certification
2019/2020 Master Instructor United Airlines
2018/2019 Master Instructor United Airlines
Timeline
HVAC Technician
Solution Heating & Cooling Inc.
01.2020 - Current
General Manager
United Ground Express
05.2019 - 01.2020
Winter Operations Specialist
United Ground Express
05.2018 - 05.2019
High School Diploma - undefined
Barron High School
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