Michael Chappell
Fresno
Summary
Results-driven RV Service Technician with a proven track record in managing repairs and enhancing customer loyalty. Recognized for attention to detail and collaborative approach, ensuring timely and accurate service delivery.
Overview
12
12
years of professional experience
Work History
RV Service Technician
Executive RV Repair
Atwater, CA
06.2014 - 01.2026
- Tracked parts and materials used in repairs and replacements
- Responded promptly to customer questions regarding repair work and explained diagnostic process for uncovering malfunctions
- Managed shop jobs to complete work orders on time and keep tasks prioritized
- Performed electrical, plumbing , carpentry and appliance maintenance
- Managed shop jobs to complete work orders on time and keep tasks prioritized
- Promoted long-term customer loyalty by offering personalized recommendations on RV maintenance and repair schedules based on individual usage patterns.
- Expedited part replacement process by accurately identifying required parts and submitting orders promptly.
- Elevated shop reputation as a trusted source for accurate diagnostics using advanced diagnostic tools effectively in assessing complex issues within RV systems.
- Collaborated with manufacturers to stay updated on new products, recalls, and warranty procedures for optimized service delivery.
- Enhanced team productivity by sharing knowledge and expertise with fellow technicians for efficient repairs.
- Ensured safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
- Implemented cost-saving measures through diligent evaluation of component functionality before recommending replacements or repairs.
Security Screener
Apple
San Jose, CA
06.2020 - 11.2020
- Conducted thorough security screenings to ensure safety and compliance at facility entrances.
- Checked over [Number] passenger tickets per day to verify validity of each ticket.
- Collaborated with fellow screeners to maintain a high standard of safety throughout the facility.
- Contributed to a positive customer experience, addressing passenger concerns and providing clear instructions during the screening process.
- Maintained a high level of personal preparedness by regularly participating in physical fitness and self-defense training sessions.
- Collaborated with team members to improve screening processes and enhance overall efficiency.
- Facilitated communication between departments to streamline incident reporting and response actions
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
Education
High School Diploma -
Clovis Charter School
Clovis, CASkills
- Electrical troubleshooting
- Time management
- Attention to detail
- Team collaboration
- Interpersonal communication
- Diagnostic skills
- Customer service and assistance
- Multitasking Abilities
- Continuous improvement
- Problem-solving aptitude
- Customer relations skills
- Incident response
Timeline
Security Screener
Apple
06.2020 - 11.2020
RV Service Technician
Executive RV Repair
06.2014 - 01.2026
High School Diploma -
Clovis Charter School