Michael Chavez
Salesforce Administrator
Jacksonville,FL
Summary
High-performing certified Salesforce Administrator with extensive experience managing large-scale, complex Salesforce Orgs and digital experiences. Smart and committed to staying up-to-date with new technologies and advancements. Always striving to improve efficiency within the platform and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
Salesforce Administrator
PGA Tour First Tee Foundation Inc.
01.2020 - Current
- Implemented security measures to protect vital business data within the Salesforce Org, including the implementation of MFA, updated password policies on a consistent basis and setup of Org-wide defaults for the organization.
- Set up and controlled user access levels across our Salesforce Org that included the creation of customized profiles, permission sets, sharing rules and page layouts (both Classic and Lightning)
- Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms, specifically with Learning Management Systems (LMS) over the years (FilemakerPro, Litmos, Docebo, etc..)
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives, which included the creation of custom objects, fields, report types and flows (Screenflows, Record triggered flows, Scheduled Flows)
- Promoted a culture of continuous learning through regular knowledge sharing sessions on new features and best practices within the Salesforce environment, including the creation of training videos, setting up training sessions for both existing and new employee's and created knowledge articles that could be references for day to day functions.
- Developed and maintained over 100 reports and 30 dashboards within our network that involved safety compliance, case queue management, financial aid distribution, and EOY participation per programming level
- Managed 3 digital experiences, which included our chapter registration portal, community partnership knowledge base, and Coaches experience. Responsible for all updates and configuration needed.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
Sr. Training & Curriculum Coordinator
PGA Tour First Tee Foundation Inc.
01.2019 - 01.2020
- Managed the implementation of west territory coach in-person training's including registration, pre-training requirements, timelines, processes, materials, equipment shipments, post-training requirements and tracking of effective delivery of all components.
- Maintained up-to-date records of coach progression and implementation methods for effective communication with chapters about status of coaches in full compliance with the established protocols.
- Conducted research on alternative event registration systems on a bi-yearly basis to ensure the organization utilized the most cost-effective system on the market.
- Handled the management of Continuing Education Units (CEU's) for all recognized coaches throughout each 3-year cycle.
- Managed the organization's LMS platform (Litmos) for all coaches throughout the network which encompasses all course registration, post training documents, post training surveys, and in-person training sessions.
- Served as a liaison to coach training content developers to ensure agenda, PowerPoint presentations and program logistics are consistent throughout the training year.
Sr. Community Partnership Coordinator
PGA Tour First Tee Foundation Inc.
02.2014 - 12.2018
- Reviewed and researched multiple agreements throughout the day for chapter-based programming in the Northeast, Central Atlantic, Mountain and Southeast regions of the United States.
- Conducted live training sessions on the organization's new CRM platform (Salesforce) to local chapters, thus promoting data migration to one system.
- Partnered with departments in organizing specialized projects throughout the year, including network meetings for the organization's chapters and fan engagements opportunities with the PGA Tour.
- Conducted online training sessions for physical educators and youth leaders throughout the country using multiple LMS platforms.
- Analyzed the impact of the organization's programming and identified opportunities for students to facilitate transition to local chapters within their area
- Coordinated in-person training for multiple chapters, including securing a facility, providing a trainer for the event and registration of participating teachers/youth leaders.
Education
Bachelor of Arts - Criminal Justice
University of North Florida
Jacksonville, FL 05.2001 -
Skills
Security management
Certification
Salesforce Certified Administrator
Timeline
Salesforce Administrator
PGA Tour First Tee Foundation Inc.
01.2020 - Current
Sr. Training & Curriculum Coordinator
PGA Tour First Tee Foundation Inc.
01.2019 - 01.2020
Sr. Community Partnership Coordinator
PGA Tour First Tee Foundation Inc.
02.2014 - 12.2018
Bachelor of Arts - Criminal Justice
University of North Florida
05.2001 -
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