CHRISTY WALKER
Denton
Summary
Results-oriented Salesforce Administrator with over 3 years of hands-on experience in developing scalable CRM solutions. Salesforce Certified Administrator (2024) with expertise in Flow Builder, validation rules, and workflow automation. Supported 100+ users, created reports and dashboards, and configured Salesforce to enhance sales operations and service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
ClassLink
Clifton
09.2022 - 04.2026
- Partnered with sales, finance, operations, and IT to translate business needs into Salesforce solutions, streamline processes, and improve sales handoffs and data accuracy.
- Designed and built workflow automations (record-triggered Flows and Screen Flows) to automate opportunity creation, standard-quote assignment, and other processes, reducing manual entry and support volume.
- Implemented validation rules, de-duplication routines, data enrichment, and regular audits to maintain data stewardship and improve reporting accuracy.
- Created and maintained production dashboards and reports for sales, operations, and leadership, enhancing performance tracking and forecasting; delivered targeted training and ad-hoc data analysis.
- Coordinated and executed UAT for releases and enhancements with super-users and stakeholders to validate functionality and communicate changes.
- Managed day-to-day Salesforce support, resolving 70% of incoming help cases and acting as liaison between end users and technical teams to facilitate smooth operations.
Sales Administrator
ClassLink
Clifton
08.2020 - 09.2021
- Collaborated with sales representatives to identify needs and provide timely, effective support.
- Developed reports and insights to guide sales strategy and performance tracking.
- Streamlined processes for sales teams to enhance response times and ensure accurate data reporting.
- Facilitated cross-functional communication between sales, finance, and operations to improve handoffs.
Regional Manager
ClassLink
Clifton
05.2018 - 08.2020
- Consistently exceeded sales targets through a relationship-focused and consultative approach.
- Recognized as a President's Club winner and top quota attainment performer.
- Cultivated relationships with district stakeholders to drive engagement throughout sales cycle from prospecting to close.
- Collaborated with internal teams to align strategies, enhancing overall customer experience.
Renewal Representative
Edmentum
Richardson
01.2017 - 05.2018
- Managed large portfolio of accounts to enhance retention and foster strong customer relationships.
- Collaborated with field teams to develop renewal strategies and pinpoint growth opportunities.
- Exceeded territory sales goals by leveraging communication and proactive engagement strategies.
Customer Success Representative
Renaissance Learning
Irving
01.2013 - 05.2018
- Enhanced retention and satisfaction through proactive communication and effective problem resolution.
- Cultivated lasting client relationships by understanding needs and providing consistent, high-quality support.
- Collaborated cross-functionally to create a seamless customer experience.
Education
Bachelor of Science - Interdisciplinary Studies
West Texas A&M University
Canyon, TX12-2006
Skills
Salesforce administration
- Data management
- Reporting and dashboards
- Workflow automation
- Process optimization
- Validation rules creation
- User enablement
- Dynamic page layout design
- Permission sets and security management
- User training and enablement
- Data stewardship
- Security management
- Sales support
Certification
Salesforce Certified Administrator, 2024
Key Differentiators
- Combines technical Salesforce expertise with strong interpersonal and relationship-building strengths.
- Proven ability to bridge the gap between business needs and technical solutions.
- Recognized for improving team effectiveness through empathy, communication, and structured execution.
- Trusted partner to both technical teams and business stakeholders.
Timeline
Salesforce Administrator
ClassLink
09.2022 - 04.2026
Sales Administrator
ClassLink
08.2020 - 09.2021
Regional Manager
ClassLink
05.2018 - 08.2020
Renewal Representative
Edmentum
01.2017 - 05.2018
Customer Success Representative
Renaissance Learning
01.2013 - 05.2018
Bachelor of Science - Interdisciplinary Studies
West Texas A&M University