Summary
Overview
Work History
Education
Skills
Timeline
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Michael Childers

Addison,TX

Summary

Introduction: Detail-oriented Information Technology Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

I.T. Specialist

The Joule Hotel
01.2023 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Tech Consultant

Geek Squad, Best Buy
10.2022 - 01.2023
  • Recommended technology upgrades to improve client security.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.

IT Assistant

Mississippi State University
10.2021 - 12.2021
  • Responded to queries on phone, via email or through IT ticketing system.
  • Installed and configured software and hardware.
  • Installed, configured and maintained computer systems and network connections.

Sales Consultant

AT&T
10.2022 - 01.2023
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Line Chef

Taste
03.2022 - 09.2022
  • Operated fryer and cooked meats on grill.
  • Complied with sanitation and nutrition regulations and safety standards.
  • Assisted head chef in preparing and serving food.
  • Restocked food items throughout shift to provide head chef with proper ingredients for dishes.

Video Editor and Project Assist

Hurst Review Services
01.2019 - 08.2019
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Organized and worked with raw footage from multiple cameras and sources.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.

Education

High School Diploma -

Mississippi School of The Arts
Brookhaven, MS
05.2019

Skills

  • SOFT SKILLS:
  • Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Strong Work Ethic, Interpersonal Skills
  • PROFICIENT
  • Systems Analysis
  • Complex Problem-Solving
  • Business Process Modeling
  • Network Configuration
  • Help Desk Support
  • Software Integration
  • VMWare and Hexistor Backups and Cloud Storage
  • Ticketing Systems
  • Technical Support Oversight

Timeline

I.T. Specialist

The Joule Hotel
01.2023 - Current

Tech Consultant

Geek Squad, Best Buy
10.2022 - 01.2023

Sales Consultant

AT&T
10.2022 - 01.2023

Line Chef

Taste
03.2022 - 09.2022

IT Assistant

Mississippi State University
10.2021 - 12.2021

Video Editor and Project Assist

Hurst Review Services
01.2019 - 08.2019

High School Diploma -

Mississippi School of The Arts

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Michael Childers