Michael Childress
Chandler,Arizona
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Concierge Care Guide
Oscar
06.2021 - 04.2023
- Assisted members with understanding and utilizing their insurance policy.
- Built rapport with members to better assist with ongoing issues.
- Located providers to treat members for various medical needs.
- Messaged directly to members through our system.
- Created tickets to correct claims for members.
- Worked with claims team to resolve incorrect claims.
Customer Service Representative
Fiserv
06.2016 - 10.2020
- Processed payments as a 3rd party for multiple types of companies; insurance, utilities, automotive, etc.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Worked on the escalation team resolving customer concerns.
- Cross trained into the fraud prevention department, closing debit cards and initiating disputes.
- Simultaneously used multiple computer systems for every call.
Cab Driver
Discount Cab
04.2015 - 06.2016
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Shift Manager
Pizza Hut
10.2009 - 03.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ2009
Skills
- Multi-Line Telephone Operation
- Reading Comprehension
- Conflict Resolution
- Training Development Aptitude
- Money Handling Abilities
- Problem-Solving Ability
- Critical Thinking
- Prioritization
Hobbies
Gaming, Coding, Reading, Driving
Timeline
Concierge Care Guide
Oscar
06.2021 - 04.2023
Customer Service Representative
Fiserv
06.2016 - 10.2020
Cab Driver
Discount Cab
04.2015 - 06.2016
Shift Manager
Pizza Hut
10.2009 - 03.2015
High School Diploma -
Mesquite High School