Work Preference
Summary
Overview
Work History
Skills
Work Availability
Certification
Timeline
EDUCATION & ADDITIONAL
SoftwareEngineer
Michael Chockley
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Michael Chockley

Software / QA & Support Analyst
Valrico,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Application Support AnalystSoftware AnalystQA / UAT AnalystTechnical Support AnalystRegulatory Compliance Analyst

Work Type

Full TimePart TimeContract WorkGig WorkConsulting

Location Preference

HybridRemoteOn-Site
Location: Tampa, FLValrico, FLBrandon, FL
Open to relocation: Yes

Important To Me

Work from home optionFlexible work hoursWork-life balanceHealthcare benefits

Summary

Application support, QA/UAT, and software analyst with 15+ years of experience across insurance technology, customer support, regulatory/compliance support, and hands-on troubleshooting. Experienced investigating application and data issues, validating software changes, writing SQL queries, documenting defects, and supporting UAT/regression testing. Currently maintaining independent local technology-support services while seeking stable full-time work; known for accurate documentation, steady customer communication, and reliable follow-through in regulated, process-driven environments.

Overview

1
1
Certificate
18
18
years of professional experience

Work History

Independent Tech Support Consultant

Next-Door Tech by Mike
Valrico, FL
01.2026 - Current
  • Provide local and remote-friendly technology support for individuals and households, including phones, tablets, computers, email accounts, cloud storage, passwords, Wi-Fi, printers, smart TVs, streaming devices, and general troubleshooting.
  • Troubleshoot device, account, software, connectivity, and setup issues for local clients, neighbors, family contacts, and referrals.
  • Explain technical problems in clear, non-technical language and provide patient step-by-step guidance, written notes, and follow-up as needed.
  • Created business materials, website copy, service descriptions, customer-facing documentation, and outreach materials while managing scheduling, communication, and small-business administration.

Technology Compliance Specialist II

GEICO
Remote – based in Valrico, Florida
08.2023 - 09.2024
  • Investigated production defects, regulatory exceptions, and customer-impacting application/data issues in enterprise insurance systems, using SQL, Snowflake, SSMS, and Excel to isolate root causes and quantify impact.
  • Collaborated with developers, QA, product owners, compliance partners, and business stakeholders to validate fixes, document outcomes, and confirm system changes met requirements.
  • Created and maintained knowledge-base updates, handling procedures, release notes, edge-case documentation, and approved resolution paths for internal users and support teams.
  • Supported testing of defect fixes and enhancements in lower environments prior to production release, with focus on accuracy, compliance, and customer impact.

Software Analyst I

GEICO
Remote – based in Valrico, Florida
09.2019 - 08.2023
  • Supported internal insurance applications by analyzing requirements, data flows, system behavior, and user impact across billing, sales, and service platforms.
  • Designed and executed manual, functional, regression, and UAT scenarios; logged defects in Jira/Azure DevOps with reproduction steps, impact notes, and validation results.
  • Used SQL/T-SQL, SSMS/Snowflake, and Excel to validate data, identify discrepancies, confirm expected outcomes, and support defect resolution and release readiness.
  • Worked closely with business SMEs, developers, QA, and product owners to clarify requirements, communicate risks, and document application behavior and process changes.

Internet Customer Service Agent

GEICO
Lakeland, Florida
08.2012 - 09.2019
  • Handled high-volume customer inquiries involving online account access, billing, policy changes, and digital tools while maintaining accuracy, professionalism, and productivity standards.
  • Troubleshot portal and account issues, documented customer interactions, escalated complex problems, and shared recurring issue patterns with technical and process teams.
  • Explained account, billing, and system issues clearly to customers, often guiding users step by step through online tools and next actions.

Technical Analyst (Repair Agent)

Geek Squad, Best Buy
Brandon, FL
08.2008 - 08.2012
  • Diagnosed and repaired Windows/macOS hardware, software, connectivity, printer, peripheral, malware, data-transfer, and device-setup issues for customers and small-business users.
  • Explained technical issues clearly to non-technical customers, de-escalated stressful situations, documented work performed, and recommended practical next steps.
  • Built a strong foundation in hands-on troubleshooting, customer communication, issue documentation, and patient technical guidance.

Skills

  • Software & Application Support
  • Functional & Regression Testing
  • Data Validation
  • SQL (queries, analysis)
  • Ticket Queue Management
  • Root Cause & Defect Analysis
  • UAT Support
  • Incident Triage & Escalation
  • Customer Communication
  • Knowledge Base & Documentation
  • Jira
  • Azure DevOps
  • Agile/Scrum
  • Excel
  • Power BI (familiar)
  • Remote Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Lean Six Sigma (Yellow Belt)

Timeline

Independent Tech Support Consultant

Next-Door Tech by Mike
01.2026 - Current

Technology Compliance Specialist II

GEICO
08.2023 - 09.2024

Software Analyst I

GEICO
09.2019 - 08.2023

Internet Customer Service Agent

GEICO
08.2012 - 09.2019

Technical Analyst (Repair Agent)

Geek Squad, Best Buy
08.2008 - 08.2012

Continued Education -

GEICO

Some College (No Degree) -

Eastfield College

GED -

Mesquite High School

EDUCATION & ADDITIONAL

  • Professional and instructor-led training in SQL, Microsoft SQL Server, Snowflake, Excel, Power BI, Microsoft Office tools, Python fundamentals, and practical AI usage/integration.
  • Additional self-directed technical study in QA practices, application support, data validation, and automation-adjacent workflows.

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