Kimberly Brenner
St. Louis,MO
Summary
Detail-oriented and customer-focused professional with experience in software support, technical troubleshooting, and user assistance across multiple industries. Proven ability to diagnose and resolve technical issues, support end users, and communicate complex information clearly. Background includes supporting business software solutions, providing technical support in a fast-paced environment, and fostering positive engagement in educational settings. Known for strong problem-solving skills, adaptability, and a commitment to delivering high-quality service.
Overview
14
14
years of professional experience
Work History
Education Software Support Specialist
Computer Information Concepts
Greeley, CO
08.2025 - 04.2026
- Provided technical and application support for education software systems used by K-12 school districts, including student information, attendance, scheduling, and reporting platforms.
- Diagnosed and resolved software issues related to student records, grade reporting, enrollment, and system functionality through phone, email, and remote support.
- Collaborated with implementation, development, and technical teams to resolve escalated software issues and support ongoing system enhancements.
- Managed support cases involving student information systems, reporting tools, and district-level administrative applications while maintaining high customer satisfaction
Tier 2 Technical Support Specialist
Spectrum
Town And Country, MO
07.2023 - 07.2025
- Diagnosed and resolved complex service disruptions, equipment failures, signal issues, and account-related technical problems using remote diagnostic and troubleshooting tools
- Documented detailed case notes, troubleshooting steps, and final resolutions within ticketing and customer account systems to ensure accurate issue tracking and follow-up.
- Applied strong knowledge of networking, remote diagnostics, ad customer support systems to improve resolution times and customer experience.
- Collaborated with cross-functional teams to streamline processes and improve resolution times.
- Mentored new Tier 2 Technical Support Specialists during their training period.
Tier 1 Technical Support Specialist
Spectrum
Town And Country, MO
08.2022 - 07.2023
- Provided technical support to customers by diagnosing and resolving internet, phone, cable, and connectivity issues in a past-paced call center environment.
- Utilized troubleshooting tools and diagnostic systems to identify service interruptions, equipment malfunctions, and account-related technical problems.
- Escalated complex technical concerns to advanced support teams and followed up to ensure timely resolution.
- Maintained strong performance metrics including call resolution, customer satisfaction, and average handling time.
- Mentored new hires during their training period.
Activity Assistant
Rockwood School District
Eureka, MO
10.2012 - 08.2022
- Supervised and ensured the safety of school-age children in a structured before- and after-school program settings.
- Built positive relationships with students, parents, and staff while fostering a safe, supportive, and inclusive environment.
- Collaborated with team members and program facilitators to implement daily schedules and support student needs.
- Supported the daily operations of a school-age enrichment program by supervising students, coordinating activities, and communicating effectively with families and staff.
Education
Bachelor of Science - Cybersecurity
Central Methodist University
Fayette, MO05-2024
Skills
- Ticket management
- Escalation handling
- Remote Technical Support
- User Account Support
- Problem Solving
- Effective Communication
- Organization
- Software & Application Support
- Team Collaboration
Timeline
Education Software Support Specialist
Computer Information Concepts
08.2025 - 04.2026
Tier 2 Technical Support Specialist
Spectrum
07.2023 - 07.2025
Tier 1 Technical Support Specialist
Spectrum
08.2022 - 07.2023
Activity Assistant
Rockwood School District
10.2012 - 08.2022
Bachelor of Science - Cybersecurity
Central Methodist University