Michael Civil
Philadelphia,PA
Summary
Driven and customer-focused sales professional with a strong background in client engagement, new account development, and technology product recommendations. Proven ability to deliver outstanding customer service, effectively manage business accounts, and utilize follow-up techniques to ensure client satisfaction and retention. Adaptable to new technology products and committed to continuous learning and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
JOB DEVELOPER
Samuel Staten Sr. Pre-Apprenticeship Program
11.2023 - Current
- Developed individualized action plans for clients, assisting them in preparing for career advancement.
- Built relationships with employers to match client skills with job opportunities, resulting in high placement success.
- Facilitated workshops on career-related topics, strengthening client interviewing and resume-writing skills.
- Coordinated job fairs and recruitment events to connect clients with potential employers, enhancing program visibility and success.
- Placed over 35 clients within a working role
B2B SALES
Insomnia Cookies
02.2023 - 10.2023
- Developed new business accounts and nurtured relationships with existing clients, driving repeat business and customer satisfaction.
- Recommended product offerings tailored to customer specifications, boosting engagement and loyalty.
- Provided comprehensive service during and after the sale to ensure customer satisfaction, fostering long-term relationships.
- Stayed current on product offerings and maintained detailed product knowledge to enhance service quality.
- Generated revenue and profitable growth by meeting sales targets.
- Made over 50 calls and 100 emails on a daily basis
SALES DEVELOPMENT REPRESENTATIVE INTERNSHIP
Talend
09.2022 - 10.2022
- Prospected for new consumer accounts, identifying client needs to create tailored solutions.
- Demonstrated strong follow-up skills in managing customer relationships and providing additional product information as needed.
- Participated in weekly coaching sessions to improve customer service strategies, enhancing verbal and interpersonal skills
- Built and managed accurate sales pipeline to maintain high volume of activity.
PRODUCT SPECIALIST
Davis Acura
03.2021 - 03.2022
- Delivered outstanding service by assisting customers with understanding new technology products in vehicles.
- Engaged with customers post-sale to answer follow-up questions, maintaining strong customer relations.
- Demonstrated understanding of new technology features, ensuring customers made informed decisions based on their specifications.
- Provided great service, received the highest percentage of customer referrals among peers
- Closed 40% of deals when interacting with appointments for the day
SENIOR AIRMAN
Air Force
04.2018 - 04.2021
- Collaborated with superiors and fellow leaders to achieve team goals
- Trained 15 members on proper techniques and safety precautions
- Created a study group which aided over 70% of participants to pass National Registry of Emergency Medical Technicians on first try.
Education
COMPLETED COURSEWORK TOWARDS - SALES DEVELOPMENT FELLOWSHIP
SV Academy
San Francisco, CA10.2022
COMPLETED COURSEWORK TOWARDS - SOCIOLOGY
Kutztown University
Kutztown, PASkills
- Customer Service Excellence
- New Account Development
- Client Engagement and Retention
- Product Knowledge and Recommendations
- Negotiation and Follow-up Skills
- Technology Product Familiarity
- Verbal and Written Communication
- Sales Strategy and Target Achievement
- Sales funnel management
- Customer liaison
Certification
- Cold Calling: The First 7 Seconds (LinkedIn)
- Sales Development Fellowship (SV Academy)
- Inbound Sales (Hubspot Academy)
Professional Highlights
Coordinated events to create brand visibility and generate new business opportunities.
Developed and maintained client relationships by utilizing in-depth knowledge of effective sales strategies and exceptional active listening to generate repeat business and achieve constant customer satisfaction.
Collaborated with sales and marketing teams to gather valuable insights and feedback. Incorporated these inputs into prospecting strategies to optimize approach and improve conversion rates in order to bring more of a cohesive and successful company-wide sales effort.
Effectively prospected and nurtured leads, negotiation, and maintained a deep knowledge of products or services, ultimately contributing to increased sales and fostering long-term customer satisfaction.
Timeline
JOB DEVELOPER
Samuel Staten Sr. Pre-Apprenticeship Program
11.2023 - Current
B2B SALES
Insomnia Cookies
02.2023 - 10.2023
SALES DEVELOPMENT REPRESENTATIVE INTERNSHIP
Talend
09.2022 - 10.2022
PRODUCT SPECIALIST
Davis Acura
03.2021 - 03.2022
SENIOR AIRMAN
Air Force
04.2018 - 04.2021
- Cold Calling: The First 7 Seconds (LinkedIn)
- Sales Development Fellowship (SV Academy)
- Inbound Sales (Hubspot Academy)
COMPLETED COURSEWORK TOWARDS - SALES DEVELOPMENT FELLOWSHIP
SV Academy
COMPLETED COURSEWORK TOWARDS - SOCIOLOGY
Kutztown University
Similar Profiles
Perry Brown-GrahamPerry Brown-Graham
Revolution Workshop at Pre-Apprenticeship Training ProgramRevolution Workshop at Pre-Apprenticeship Training Program
Jacob ScheetzJacob Scheetz
Student at Plastering Pre-ApprenticeshipStudent at Plastering Pre-Apprenticeship
Willy MkandamaWilly Mkandama
Cement Mason at Completing an Apprenticeship Program for Cement MaCement Mason at Completing an Apprenticeship Program for Cement Ma