Michael Clark II
Jaco’s Pizzeria
Niagara Falls,NY
8
years of professional experience
Dynamic manager with a proven track record at Jaco’s Pizzeria, excelling in team leadership and customer service. Enhanced operational efficiency and reduced waste through strategic inventory management. Skilled in conflict resolution and staff development, fostering a collaborative environment that drives performance and elevates customer satisfaction.
Work History
Manager
5 Years 11 Months- Managed daily operations to promote efficient service and quality food preparation.
- Assisted in training staff on menu offerings, operational tasks, and customer service guidelines.
- Supported inventory management initiatives to improve stock control and minimize waste.
- Coordinated staff schedules to match high-demand business periods.
- Enhanced customer satisfaction through prompt resolution of complaints and feedback incorporation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Cook
2 Years 5 Months- Managed daily kitchen operations, ensuring efficient meal preparation and timely service.
- Developed and executed seasonal menus, incorporating local ingredients and culinary trends.
- Trained and mentored junior cooks, enhancing team performance and skill development.
- Implemented food safety protocols, maintaining high standards of cleanliness and hygiene.
- Collaborated with front-of-house staff to streamline service flow and improve guest satisfaction.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Collaborated with management team to develop new menu items.
- Streamlined food preparation process, increasing kitchen productivity.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Verbal and written communication
Goal setting
Task delegation
Relationship building
Strategic planning
Documentation and reporting
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Staff development
Shift scheduling
Sales techniques
Policy implementation
Conflict resolution
Workforce management
Negotiation
Product management
Business development
Business planning
Key performance indicators
Financial management
Emergency response
Timeline
Manager
Jaco’s Pizzeria
11.2020 - CurrentRead More
Cook
The Como Restaurant
05.2018 - 10.2020Read More
Niagara Falls High School
High School Diploma
Read More