Summary
Work History
Education
Skills
Timeline
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Michael Clemons

Michael Clemons

LTO CIW
Los Angeles,CA

Summary

Accomplished Supervisor at UPS with a proven track record of enhancing team productivity by over 20% through effective staff management and training. Skilled in fostering a culture of excellence and customer satisfaction, leveraging strong leadership and problem-solving abilities. Expert in staff development and maintaining high levels of team efficiency, demonstrating a commitment to organizational goals and excellence.

Work History

Supervisor

Ups
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Crystal Stairs

Caregiver
  • Maintained meticulous records of all analyses performed, ensuring traceability and accountability throughout each project lifecycle.

(Summer Night Lights) Ambassador

SEA
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Resolved conflicts between staff members and community members in diplomatic manner.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.
  • Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.

CIW

Changing The Narrative
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Education

High School Diploma -

Centennial High
Bakersfield, CA
06.1998

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

Ups

Crystal Stairs

Caregiver

(Summer Night Lights) Ambassador

SEA

CIW

Changing The Narrative

High School Diploma -

Centennial High

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Michael Clemons LTO CIW