Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Clemons

Hamilton

Summary

Dynamic Field Supervisor with a proven track record at Perfection Group, excelling in technical support and customer relations. Enhanced service delivery through process improvements, achieving a significant reduction in response time. Skilled in OSHA compliance and preventive maintenance, while effectively mentoring junior technicians to elevate team performance.

Overview

14
14
years of professional experience

Work History

Field Supervisor

Perfection Group
02.2017 - Current
  • Supervised field service operations, ensuring adherence to safety protocols and operational standards.
  • Coordinated on-site technical support, enhancing customer satisfaction through effective troubleshooting and problem resolution.
  • Trained and mentored junior technicians, fostering skill development and improving team performance.
  • Implemented process improvements to streamline service delivery, reducing response time for client issues.

Service Technician

Deem Mechanical
01.2012 - 02.2017
  • Diagnosed and repaired mechanical issues on various equipment, ensuring optimal performance.
  • Conducted routine maintenance checks, enhancing reliability and reducing downtime.
  • Provided exceptional customer service, addressing inquiries and resolving concerns effectively.
  • Collaborated with team members to streamline repair processes, improving overall efficiency.

Education

High School Diploma -

St. Bernard High School
Cincinnati, OH

Skills

  • Technical support
  • Customer relations
  • OSHA compliance
  • Preventive equipment maintenance
  • Mechanical aptitude
  • Site safety
  • Lockout and tagout

Timeline

Field Supervisor

Perfection Group
02.2017 - Current

Service Technician

Deem Mechanical
01.2012 - 02.2017

High School Diploma -

St. Bernard High School

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