Michael CLETUS BAUM
Omaha,NE
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
10
10
years of professional experience
Work History
Manager, Technical Implementation
gWorks
2025.01 - Current
- Served as primary point of contact for [#] complex client implementations, coordinating cross-functional teams in Client Success, Product, Support, and Engineering to ensure successful project outcomes.
- Mentor and manage a team of 3–5 implementation specialists, improving on-time delivery to [X%] and consistency against team KPIs.
- Lead resolution of client escalations, cutting average resolution time by [X%] through structured root-cause analysis and proactive communication.
- Delivered weekly project status updates to internal stakeholders, highlighting risks and dependencies that led to [specific process/product change].
- Mentored and managed team of 3–5 implementation specialists, enhancing on-time delivery and ensuring consistency with team KPIs.
Engagement Manager
gWorks
2024.04 - 2024.12
- Managed [#] concurrent onboarding projects, overseeing timelines, deliverables, and stakeholder expectations.
- Facilitated communication between clients and internal teams regarding custom requests.
- Documented workflows and developed standardized onboarding processes adopted by team.
- Documented workflows and built standardized onboarding processes still in use across the team today.
- Led cross-functional teams to enhance client engagement strategies and service delivery.
- Developed and implemented project plans aligning with client objectives and company goals.
Relationship Manager
Mindlance Health
2022.12 - 2023.12
- Managed portfolio of [#] client relationships in healthcare services, achieving [X%] client satisfaction/retention rate.
- Cultivated strong client relationships to enhance satisfaction and retention.
- Collaborated with cross-functional teams to develop tailored solutions for clients' needs.
- Analyzed client feedback to identify areas for service improvement and implement changes.
- Developed tailored solutions to meet client needs, driving engagement and retention.
Sr. Acceleration Vendor Manager
Spreetail
2021.06 - 2022.11
- Led cross-departmental initiatives across vendors, logistics, marketing, and finance, optimizing managed spend and enhancing revenue for S[X].
- Resolved vendor escalations and data discrepancies as primary accountability for [#] vendor accounts, ensuring accuracy and reliability.
- Informed procurement and contract decisions via cost-benefit analysis, identifying savings that contributed to S[X].
- Led cross-departmental initiatives spanning vendors, logistics, marketing, and finance, supporting S[X] in [managed spend/revenue].
- Negotiated contracts and pricing agreements, achieving favorable terms for company procurement needs.
Manager of Client Relations
FocusOne Solutions
2016.05 - 2020.08
- Acted as primary client contact for [#] top-tier accounts representing S[X] in annual revenue, maintaining long-term client satisfaction.
- Conducted client-specific reviews and audits with executive stakeholders, enhancing collaboration and addressing key concerns.
- Renewed organization's largest partnership agreement twice, securing S[X] in recurring revenue.
- Analyzed client feedback and market trends to inform strategic decision-making for service offerings.
- Established key performance indicators to measure client relations effectiveness and team performance.
Education
Master's - Health Promotion Management
Nebraska Methodist College
OmahaBachelor's - Psychology
University of Nebraska At Omaha
OmahaSkills
- Data Management
- Reporting & Analysis
- Lifecycle Management
- Process Improvement
- Client Onboarding
- Cross-functional collaboration
- Web-Based Services
- Team leadership
- Stakeholder Management
- Time management
- Customer service
Timeline
Manager, Technical Implementation
gWorks
2025.01 - Current
Engagement Manager
gWorks
2024.04 - 2024.12
Relationship Manager
Mindlance Health
2022.12 - 2023.12
Sr. Acceleration Vendor Manager
Spreetail
2021.06 - 2022.11
Manager of Client Relations
FocusOne Solutions
2016.05 - 2020.08
Master's - Health Promotion Management
Nebraska Methodist College
Bachelor's - Psychology
University of Nebraska At Omaha