Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Coats

Miami,FL

Summary

Motivated individual with experience in customer service and luxury sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Design Sales Specialist

Interlude Home
09.2021 - Current
  • Keyholder/ Opening & Closing Showroom Duties
  • Generates new business with trade accounts worldwide
  • Develops strong client relationships through consistent communication and attentive service
  • Collaborates with the trade industry on design projects
  • Assists in annual showroom events
  • Travels to and participates in High Point Market
  • Merchandises for seasonal incoming furniture collections
  • Field visits to new and existing trade customers
  • Attends networking and trade events

Sales Associate

Michael Aram
10.2020 - 09.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Demonstrated passion and ability to communicate the narrative of the brand.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Interior Designer & Project Manager

Fava Design Group
02.2018 - 12.2019
  • Enhanced client satisfaction by delivering innovative and functional interior design solutions for residential spaces.
  • Collaborated and built strong relationships with vendors, architects and contractors to ensure seamless integration of design elements.
  • Conducted site visits and meetings with clients to gather necessary information for successful project execution.
  • Coordinated with city and outside agencies regarding all constructions aspects
  • Designed floor plans, elevations, and material boards for review and presentation.
  • Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.

Purchasing Designer

Cudesso
05.2016 - 12.2017
  • Managed installations for residential projects across the country as lead interior designer and project manager.
  • Assisted in developing innovative design concepts for improved brand recognition and customer engagement.
  • Assisted in Enhancing user experience by creating intuitive interfaces and visually appealing designs.
  • Assisted in ongoing design, development and maintenance of company website.
  • Design Liaison with sister companies including SOJO Design and Spa Ricci.
  • Managed relations and sales for all trade clients.

Education

Bachelor of Arts - Interior Design

The Art Institute of Jacksonville
Jacksonville, FL
12.2011

Skills

  • Customer Relations
  • Client Account Management
  • Product Knowledge
  • Retail Merchandising
  • Customer Service
  • Cold-calling
  • Verbal/written communication
  • Product Sales
  • Business Development
  • Retail Store Operations
  • Sales expertise
  • Exceptional customer service

Timeline

Design Sales Specialist

Interlude Home
09.2021 - Current

Sales Associate

Michael Aram
10.2020 - 09.2021

Interior Designer & Project Manager

Fava Design Group
02.2018 - 12.2019

Purchasing Designer

Cudesso
05.2016 - 12.2017

Bachelor of Arts - Interior Design

The Art Institute of Jacksonville
Michael Coats