Michael Cochran
Kansas City,Missouri
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Manager
Chipotle
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Dog Caretaker
The Collar Club
01.2022 - 07.2023
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored around 50 dogs every day for behavioral problems and signs of health issues.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Gave medication to pets following guidelines from owners.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
Appliance Sales Specialist
Lowes Home Improvment
02.2021 - 10.2021
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Utilized Genesis software to check item availability in store inventory.
- Relayed information regarding current store promotions, sales and special events to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Head Cashier
Lowes Home Improvment
05.2018 - 02.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock to meet expected customer demand.
- Maintained and updated security protocols for front desk operations.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Bishop Miege
Roeland Park, KS05.2018
Skills
- POS System Operations
- Speech Clarity
- Ability to Lift 40 Pounds
- Productivity Maximization
- Store Operations
- Customer Service
- Stockroom Upkeep
- Inventory Tracking
- Verbal and Written Communication
- Team leadership
- Decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Chipotle
08.2023 - Current
Dog Caretaker
The Collar Club
01.2022 - 07.2023
Appliance Sales Specialist
Lowes Home Improvment
02.2021 - 10.2021
Head Cashier
Lowes Home Improvment
05.2018 - 02.2021
High School Diploma -
Bishop Miege
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