Michael Coconis
Starks,ME
Summary
Dynamic professional with extensive experience at Petco excelling in customer satisfaction and team leadership. Proven ability to enhance sales through effective merchandising and inventory management. Skilled in cash register systems and fostering positive customer interactions, consistently promoting loyalty and repeat business. Recognized for training new employees and optimizing operational efficiency.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
Petco Animal Supplies Stores Inc.
10.2024 - Current
- Assisted in daily store operations, ensuring optimal inventory management and product placement.
- Trained and supported team members in customer service best practices to enhance shopping experience.
- Implemented promotional displays to drive sales and engage customers effectively.
- Monitored stock levels and coordinated with vendors for timely replenishment of products.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
- Helped with animal care and sales.
Merchandise Operations Manager
Petco Animal Supplies Stores Inc.
02.2023 - 10.2024
- Oversaw inventory management processes, ensuring optimal stock levels and product availability.
- Implemented merchandise display strategies to enhance customer engagement and sales performance.
- Trained and mentored team members on operational best practices and compliance standards.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Oversaw employee performance evaluations, providing constructive feedback and opportunities for growth within the company.
Lead Autotech
Best Buy
04.2015 - 02.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Skillfully managed multiple priorities within a fast-paced retail environment, consistently meeting or exceeding performance expectations.
Merchandise Associate
Best Buy
11.2014 - 04.2015
- Facilitated inventory management processes to optimize stock levels and reduce discrepancies.
- Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
- Coordinated merchandise displays to align with promotional strategies and improve visual appeal.
- Monitored sales trends to identify opportunities for restocking high-demand items effectively.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Updated signage and price tags to reflect current sales.
- Used pallet jacks to move and position merchandise.
Car Electronics Installer
Car-risma
01.2000 - 09.2014
- Installed high-quality automotive accessories, ensuring customer satisfaction and product functionality.
- Conducted thorough inspections of installations, identifying and resolving potential issues promptly.
- Collaborated with team members to streamline installation processes, enhancing overall efficiency.
- Trained new installers on safety protocols and best practices in installation techniques.
- Operated tools, equipment, and machinery according to safety standards.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
Car Electronics Installer
Circuit City Stores
01.1997 - 01.2000
- Maintained up-to-date knowledge of industry trends and emerging technologies in automotive accessories.
- Developed standard operating procedures for installation tasks, improving consistency across projects.
- Mentored junior installers, fostering skill development and adherence to quality standards.
- Led initiatives to optimize installation workflows, resulting in reduced turnaround times and improved service quality.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
- Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
- Installed high-quality automotive accessories, ensuring customer satisfaction and product functionality.
Retail Sales Merchandiser
Bradlees Department Store
01.1993 - 01.1997
- Managed product displays to enhance visual appeal and drive customer engagement.
- Conducted inventory audits to ensure stock accuracy and availability for shoppers.
- Collaborated with team members to optimize merchandise placement and maximize sales potential.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Assisted customers in locating desired products, resulting in increased sales and repeat business.
- Served as a product expert, utilizing in-depth knowledge to upsell items and exceed customers'' expectations, resulting in increased overall sales.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
High School Diploma -
Chelmsford High School
North Chelmsford, MA05-1995
Skills
- Teambuilding
- Multitasking Abilities
- Organization and Time Management
- Attention to Detail
- Pet Feeding and Care
- Positive Pet Interactions
- Product Knowledge
- Cash Register Systems
- Stocking and Replenishing
- Customer Satisfaction
- Leadership
- Merchandising and Inventory
Timeline
Assistant Store Manager
Petco Animal Supplies Stores Inc.
10.2024 - Current
Merchandise Operations Manager
Petco Animal Supplies Stores Inc.
02.2023 - 10.2024
Lead Autotech
Best Buy
04.2015 - 02.2023
Merchandise Associate
Best Buy
11.2014 - 04.2015
Car Electronics Installer
Car-risma
01.2000 - 09.2014
Car Electronics Installer
Circuit City Stores
01.1997 - 01.2000
Retail Sales Merchandiser
Bradlees Department Store
01.1993 - 01.1997
High School Diploma -
Chelmsford High School