Michael Cohick
Fort Lauderdale
Summary
Dynamic professional with a proven track record in leasing and sales, notably at Highmark Residential. Excelled in enhancing customer satisfaction and expanding client bases, demonstrating a goal-oriented mindset and exceptional telephone etiquette. Skilled in conducting thorough background checks, with a focus on surpassing key performance indicators and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Leasing Agent
Highmark Residential
03.2020 - Current
- Performed background, reference, and credit checks as part of the screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided a wealth of information in regards to its key features.
Branch Manager
Easirent Car Rentals
02.2019 - 09.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Sales Agent
Advantage Rental Car
05.2014 - 02.2019
- Developed strong relationships with clients through excellent customer service.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Bachelor of Science - Business Management
Trinity Baptist College
Jacksonville, FL05-2018
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Reliable Salesman
- Creative
Timeline
Leasing Agent
Highmark Residential
03.2020 - Current
Branch Manager
Easirent Car Rentals
02.2019 - 09.2019
Sales Agent
Advantage Rental Car
05.2014 - 02.2019
Bachelor of Science - Business Management
Trinity Baptist College
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