MICHAEL COLE

• Collaborate with cross-functional teams to ensure seamless integration of new equipment installations.
• Operated hand tools, power equipment, motor vehicle according to company safety procedures.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Complete a minimum of two work orders per day.

Install and service residential and business burglary alarm systems, close circuit television systems including troubleshooting data, wireless device programming, utilizing specialty tools, volt meters, proprietary cctv programs, customer service appointment setting, scheduling, tracking inventory of service devices, ordering inventory for replenishment, attending safety meeting, completed 6-8 Service calls per day, managed incoming calls, emails.

• Enhanced security system efficiency by performing regular maintenance and updates on equipment.
• Collaborate with sales team to design custom security solutions tailored to individual client needs.
• Protected sensitive information by adhering to strict confidentiality protocols when handling client data.
• Established strong relationships with clients, fostering trust in technician's expertise and reliability.
• Ensured compliance with industry regulations by staying current on relevant training and certifications.
• Maintained detailed records of service calls, ensuring accurate documentation of all work performed for future reference.

• Experience in managing multiple projects simultaneously, over 10yrs of experience on installation, repair and service of fire alarm and cctv system/devices, detail tracking, communication building with clients across organizations and teams in person and in online environments, blueprint reading, office administrative skills, working with Fire & Security Alarm (FACP) field devices, installation of Inovonics Wireless RF receivers and transmitters (including repeaters and signal amplifiers), Wireless RF devise, multimeters, remote programming software, and networking (limited); experience with alarm monitoring facilities, verifying alarm signals with monitoring agencies, certifying certificate of installation documentation, working within company policies that govern use of company fuel cards, company credit cards, company service vehicles and company/department policies.

• Directed air transportation activities, including unloading and any airdrops of supplies or other items.
• Established procedures aboard aircraft for any passenger or aircraft clearance across international borders.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.

• Patrol assigned area to enforce laws and ordinances, regulate traffic, control crowds, prevent crime, and arrest violators
• Coordinated with local civilian police to detain military personnel with outstanding warrants, conducted Base Defense Operations, Center controls; dispatches/directs SF personnel, monitors intrusion/detection, prepared & submitted police blotters, reports, and related documents; implements Security Reporting/Alerting Systems, supervised and prepared new personnel to become mission combat ready in a timely manner, enforce rules and keep order within jails or prisons, supervise activities of inmates, aid in rehabilitation and counseling of offenders, inspect facilities to ensure that standards are met, search inmates for contraband items and compiling reports on inmate conduct.

• Guarding inmates inside and outside local and state prisons
• Supervised at max custody prison with 1100 plus inmates.
• Counseling individuals and groups on prison rules and listening to their complaints and needs.
• Escorting inmates from their cells to dining rooms, classrooms, hospitals, chapels, and work areas.
• Maintaining a vigilant watch over recreational activities, watching for possible disturbances and searching prisoners for forbidden articles.
• Patrolling buildings and grounds, checking locks, windows, bars, and gates to prevent escape.