Michael Cole III
Oakley
Summary
High-energy industry employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dutch Bros Coffee
Concord
04.2024 - Current
- Supervised baristas during peak hours to maintain service speed and customer satisfaction.
- Supervised baristas during peak hours to ensure efficient service.
- Trained new team members on coffee preparation and customer service standards, improving team readiness and consistency.
- Managed inventory levels to guarantee product availability and uphold quality standards.
- Enforced safety guidelines among staff to prevent accidents and injuries.
- Monitored equipment usage to prevent malfunctions and maintain safety standards.
Service Porter
Mercedes Benz of Walnut Creek
Walnut Creek
08.2023 - 04.2024
- Transported vehicles to and from service bays efficiently and safely.
- Communicated with customers about service wait times and vehicle updates.
- Collaborated with team members to enhance workflow efficiency in service operations.
- Ensured compliance with safety protocols while handling vehicles and equipment.
Barista
Dutch Bros Coffee
Brentwood
11.2020 - 08.2023
- Prepared and served a variety of coffee beverages to customers.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Trained new baristas on drink preparation techniques and customer service skills.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
Education
Associate of Arts - Digital Media, Animation, Photography
Diablo Valley College
Pleasant Hill, CA06-2022
High School Diploma -
Liberty High School
Brentwood06-2018
Skills
- Adaptability
- Time Management
- Problem-Solving
- Customer Service
- Organization Skills
- Inventory Management
- Innovative Thinking
- Team leadership/Motivation
- Quality control
- Safety compliance
Timeline
Shift Leader
Dutch Bros Coffee
04.2024 - Current
Service Porter
Mercedes Benz of Walnut Creek
08.2023 - 04.2024
Barista
Dutch Bros Coffee
11.2020 - 08.2023
Associate of Arts - Digital Media, Animation, Photography
Diablo Valley College
High School Diploma -
Liberty High School