Michael Coleman
Summary
Field Service Manager with extensive experience in team leadership and service coordination. Demonstrated ability to effectively communicate with clients to address their needs, resulting in improved customer satisfaction. Proven track record in technical troubleshooting, resolving issues efficiently to minimize downtime and enhance operational performance. Skilled in managing service delivery processes, ensuring adherence to quality standards and timelines.
Overview
12
12
years of professional experience
2007
2007
years of post-secondary education
Work History
Service
Linder Security Systems
Atlanta, GA
08.2022 - Current
- Delivered exceptional customer service by promptly addressing client inquiries and resolving issues to ensure satisfaction.
- Collaborated with team members to streamline service processes, enhancing operational efficiency and client experience.
- Implemented feedback mechanisms to identify service improvement areas, contributing to enhanced service delivery outcomes.
- Managed service scheduling and logistics, optimizing resource allocation and reducing response times for client requests.
Service Technician
Ackerman Security Systems
Norcross, Georgia
08.2018 - 08.2022
- Diagnosed and resolved system malfunctions, enhancing operational efficiency and reducing downtime for client security systems.
- Trained and mentored junior technicians, fostering skill development and promoting adherence to safety protocols.
- Managed inventory of tools and supplies, ensuring timely availability and reducing project delays for service calls.
- Diagnosed problems and determined solutions for various customer issues.
Installer
ADT Security
Atlanta, GA
03.2015 - 12.2018
- Installed and configured security systems, enhancing client safety and satisfaction through tailored solutions and expert support.
- Conducted thorough site assessments to determine optimal security setups, ensuring compliance with industry standards and regulations.
- Performed troubleshooting to diagnose and resolve system issues.
Service Technician
Atlanta Audio
Atlanta, GA
12.2017 - 07.2018
- Conducted routine maintenance and inspections, ensuring all equipment met safety standards and operational guidelines.
- Implemented feedback mechanisms to gather client insights, driving improvements in service delivery and client engagement.
- Assisted in the development of training materials for new hires, enhancing knowledge transfer and operational efficiency.
Service Technician
Ackerman Security Company
Norcross, Georgia
02.2014 - 03.2015
Education
Paulding County High School
Paulding, GASkills
- Team leadership
- Client communication
- Technical troubleshooting
- Service coordination
Timeline
Service
Linder Security Systems
08.2022 - Current
Service Technician
Ackerman Security Systems
08.2018 - 08.2022
Service Technician
Atlanta Audio
12.2017 - 07.2018
Installer
ADT Security
03.2015 - 12.2018
Service Technician
Ackerman Security Company
02.2014 - 03.2015
Paulding County High School