Michael Cone
129 Fair Oaks Ct. Leesburg, Ga.,United States
Summary
Friendly Help Desk Technician with three years experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
3
3
years of professional experience
Work History
Data Systems Administrator
United States Marine Corps
10.2019 - 11.2022
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Set up and controlled user access levels across databases to protect important data.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Modified databases to meet needs and goals determined during planning process.
- Developed and updated databases to handle customer data.
Help Desk Technician
United States Marine Corps
10.2019 - 11.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Provided on-call support for critical issues related to Microsoft O365 and Teams.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
Education
High School Diploma -
Home Schooled
Leesburg, GASkills
- Help Desk Support
- Software and Hardware Issues
- Closing Tickets
- Remote System Analysis
- Microsoft Active Directory
- Support Ticket System Management
- Database Maintenance
- Tracking and Documentation
- Collaborative Team Player
Timeline
Data Systems Administrator
United States Marine Corps
10.2019 - 11.2022
Help Desk Technician
United States Marine Corps
10.2019 - 11.2022
High School Diploma -
Home Schooled
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