Michael Conley
Milwaukee,WI
Summary
Dedicated professional with a proven track record in delivering superior customer service across diverse industries. Skilled in building strong relationships with clients, effectively addressing their needs, and resolving issues promptly to ensure satisfaction. Proficient in employing active listening and empathetic communication to create positive customer experiences. Adept at training and mentoring team members to uphold high service standards. Committed to continuous improvement and enhancing customer loyalty through exceptional support and service excellence.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Package Handler
FedEx
03.2024 - 08.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Stocker
Restaurant Depot
11.2023 - 04.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Meat Clerk
Pick N Save
01.2023 - 07.2023
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Cut meats to customer specifications and answered questions about specialty products.
Team Member
Scrub A Dub Car Wash
11.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Five Guys
06.2021 - 11.2022
- Customer service: Provide friendly, fast, and accurate service to ensure an excellent customer experience
- Food preparation: Cook burgers and fries, build sandwiches, and prepare fresh ingredients
- Cleanliness: Keep the restaurant clean, neat, and accessible to customers
Education
High School Diploma -
Milwaukee Lutheran High School
Wauwatosa, WI06.2023
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Surveillance
- English fluency
Timeline
Security Officer
Allied Universal Security Services
08.2024 - Current
Package Handler
FedEx
03.2024 - 08.2024
Stocker
Restaurant Depot
11.2023 - 04.2024
Meat Clerk
Pick N Save
01.2023 - 07.2023
Team Member
Scrub A Dub Car Wash
11.2022 - 03.2023
Crew Member
Five Guys
06.2021 - 11.2022
High School Diploma -
Milwaukee Lutheran High School