Michael Conner
Orlando,Fl
Summary
PROFESSIONAL SUMMARY
Professional Customer Resolution, Client Services. I am able to maintain customer satisfaction while working within company policies. Adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim file through to its completion. I specialize in offering quick and efficient solutions to the variety of cases that are presented to a claims adjuster every day.
Core Skills
Excellent customer service skills
Extremely organized
Strong multi-tasking skills
Compiling Data Activity Recordkeeping Sup
Support Technical Management Service De Customer Interaction
Customer Relationships Customer Satisfaction Team
Customer Engagement
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Support Consultant
Automated Data Processing
01.2023 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements
- Monitored systems in operation and quickly troubleshot errors
- Used Software to create and updated tracking documents
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance
- Connected to computer of client using remote link to install new programs and applications
- Researched and identified solutions to technical problems.
TEMPORARY STAFFING, Pacesetters Personnel Services
09.2022 - 12.2022
- Maintained clean and neat areas for customers and employees
- Worked on construction sites completing labor relating to hard labor and construction related activities
- Physical requirements included heavy lighting, stocking and restocking products.
Kemper Insurance Company
07.2021 - 08.2022
- Responsible for reviewing verifying and applying the appropriate coverage to assist customers and addressing their injuries as well as medical bills and attorney fees
- I was also responsible for issuing payments and managing bills as well in appropriate manner
- I was also responsible for managing an account as well as an inventory on a daily basis working from my cues as well as e-mail voicemail send text messaging.
SENIOR AUTO INSURANCE CLAIMS ADJUSTER
Liberty Mutual Insurance
08.2011 - 08.2020
- Worked with customers to arrange vehicle inspections and issue payments up to 15K to resolve automobile claims
- Analyzed case files for clients and determined level of loss and compensation
- Responsible for determining level of loss for each case and deciding on compensation for client
- Assisted in gathering data and information for cases that wound up being taken to court for various reasons.
Education
620 All Adjusters License - Insurance
Adjuster
Lake Mary, FL05.2012
Diploma - General Studies
Maynard Evans High School
Orlando, FL05.1996
Skills
- Employee Performance
- Closing Procedures
- Issue and Resolution Tracking
- Service Quality
- Customer Accounts Management
Certification
620 All Adjusters License
Timeline
Associate Support Consultant
Automated Data Processing
01.2023 - Current
TEMPORARY STAFFING, Pacesetters Personnel Services
09.2022 - 12.2022
Kemper Insurance Company
07.2021 - 08.2022
SENIOR AUTO INSURANCE CLAIMS ADJUSTER
Liberty Mutual Insurance
08.2011 - 08.2020
620 All Adjusters License - Insurance
Adjuster
Diploma - General Studies
Maynard Evans High School