Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Conroy

Morgantown,WV

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

United Talent Staffing
Morgantown, WV
06.2025 - Current
  • Answer incoming Calls as well as returning calls for NEO gas And frontier
  • Scheduling service calls and confirming emails
  • going over estimates vs actual readings on gas bills as well as explaining recovery and other items
  • Deescalating calls as well as trying to make sure i provide first contact resolution
  • Assist in handling of undeliverable mail

Customer Service Representative

Express Employment Professionals
Morgantown, WV
02.2025 - 05.2025
  • Processed inbound calls at First Energy.
  • Took over the phone payments
  • Worked mainly in Move IN Move out Queue also assisted with outages
  • Scheduled Move Ins and Move outs as well as provided all disclosures verbatim
  • Quoted any deposits as well as explained what options they had which differed depending on state as each commission had different rules

Security Officer

Allied Universal Security Services
Lordstown , OH
03.2024 - 02.2025
  • Performed first aid and CPR when necessary during emergency situations.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Checked for safety hazards and took corrective action when necessary.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Operated communication systems between officers stationed throughout the facility.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Responded to alarms and conducted investigations as required.
  • Assisted in the development and implementation of security policies and procedures.

Machine Operator

Moms Meals
North Jackson, OH
06.2020 - 12.2023
  • Oversaw 10-channel press operations to supply microwavable meals to hospitals and elderly care.
  • changed film and labels hourly
  • Provided support to line workers and packers during scheduled breaks.
  • Performed timely troubleshooting to restore machine functionality.
  • Compiled detailed documentation on meals produced, waste generated, and downtime experienced.

Assistant Manager

Travel Centers of America
Girard, OH
03.2013 - 02.2020
  • Handled cash register operations during overnight shift.
  • Performed nightly floor cleaning duties.
  • Ensured optimal product presentation and availability.
  • changed signage on monthly basis
  • Assisted in creating schedules.
  • Addressed customer complaints with a firm yet friendly approach.

Education

High School Diploma -

Hubbard High
Hubbard, OH
06-1998

Skills

  • Call management
  • Service scheduling
  • Customer resolution
  • Invoice analysis
  • Customer relationship management
  • Communication systems

Certification

  • CPR and AED certified

Timeline

Customer Service Representative

United Talent Staffing
06.2025 - Current

Customer Service Representative

Express Employment Professionals
02.2025 - 05.2025

Security Officer

Allied Universal Security Services
03.2024 - 02.2025

Machine Operator

Moms Meals
06.2020 - 12.2023

Assistant Manager

Travel Centers of America
03.2013 - 02.2020

High School Diploma -

Hubbard High

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