Michael Conway
Saint Clairsville,OH
Summary
Talented, goal-driven Agency Owner highly skilled in promoting client services and adept at building strong client relationships. Decisive leader with an exceptional understanding of marketing and sales strategies that drive business growth. Stellar sales techniques and remarkable creativity in handling a wide range of client needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Agency Owner
Bellwether Agency
Saint Clairsville, OH
01.2024 - Current
- Ensured that all employees are compliant with state licensing requirements before performing any duties related to insurance transactions.
- Created and implemented strategies for increasing customer base, developing relationships with existing customers, and expanding the agency's market share.
- Advised clients on available options for purchasing additional coverage beyond their existing policies.
- Managed daily operations including sales tracking, budgeting, forecasting, payroll administration and staff development.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Monitored employee performance metrics such as call volume goals or sales targets on a regular basis.
- Provided guidance to employees on underwriting standards as well as best practices in customer service delivery.
- Conducted regular meetings with staff members to discuss progress towards goals.
Insurance Agency Owner
Conway Agency
Washington, PA
11.2010 - 11.2023
- Ensured that all employees are compliant with state licensing requirements before performing any duties related to insurance transactions.
- Identified areas of improvement in existing processes and developed solutions accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Facilitated employee development through coaching and mentoring programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted performance evaluations and provided feedback for growth.
- Cultivated a positive work environment promoting teamwork.
- Mitigated business risks by working closely with staff members and assessing performance.
- Set departmental objectives aligned with company vision and mission.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Implemented campaigns and promotions to help with developing goods and services.
Education
Bachelor of Arts - Management And Economics
Wilmington College
Wilmington, OH05-2004
Skills
- Client acquisition
- Closing Techniques
- Team direction
- Operational planning
- Operations Management
- Talent Development
- Team Oversight
Accomplishments
- National Conference Award Winner ( Top 10-15% Nationally) 2014,2015,2020,2021
- Pinnacle Elite Conference Award WInner ( Top 3-5% Nationally) 2016,2017,2018,2019,2022, on pace in 2023 when agency sold
Certification
- Accident & Health, Casualty, Life, Property, Variable, 6, and 63 Licensed
- Appointed with Concourse Financial - Variable Products
- Member of Ohio Independent Agents
Timeline
Agency Owner
Bellwether Agency
01.2024 - Current
Insurance Agency Owner
Conway Agency
11.2010 - 11.2023
Bachelor of Arts - Management And Economics
Wilmington College