Summary
Overview
Work History
Education
Skills
Timeline
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Michael Cook

Jenks,OK

Summary

Proven Security Technician with a track record of enhancing Safe Haven Security's operations by installing advanced surveillance systems and boosting customer satisfaction through efficient troubleshooting. Excelled in customer service and access control management, contributing to significant company growth. Demonstrated exceptional ability to exceed sales targets and foster strong client relationships.

Overview

15
15
years of professional experience

Work History

Security Technician

Safe Haven Security
03.2022 - Current
  • Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
  • Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
  • Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Contributed to overall company growth by consistently meeting or exceeding sales targets for security system installations.

Account Sales Manager

Koi CBD
07.2019 - 03.2022
  • Increased account sales by developing and maintaining strong relationships with key clients.
  • Developed customized sales presentations tailored to individual client needs, generating increased interest in products and services.
  • Exceeded sales targets consistently through careful planning and diligent follow-up with prospective customers.

Banquet and Restaurant Manager

Shadowridge Golf Club
10.2017 - 06.2019
  • Increased overall efficiency by streamlining the management of banquet and restaurant operations.
  • Maintained high levels of cleanliness throughout venues by enforcing rigorous hygiene standards for both front-and back-of-house operations.
  • Established a positive work environment by fostering open communication among team members and promoting teamwork.

Restaurant Server

Texas Roadhouse
02.2016 - 10.2017
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Food and Beverage Supervisor

Pala Casino
04.2015 - 02.2016
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Banquet Server

Pala Casino
01.2010 - 04.2015
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

Bachelor Of Arts - Graphic And Digital Design

California State Polytechnic University, Pomona
Pomona, CA

Skills

  • Access control management
  • Service calls
  • Customer service
  • Alarm systems

Timeline

Security Technician

Safe Haven Security
03.2022 - Current

Account Sales Manager

Koi CBD
07.2019 - 03.2022

Banquet and Restaurant Manager

Shadowridge Golf Club
10.2017 - 06.2019

Restaurant Server

Texas Roadhouse
02.2016 - 10.2017

Food and Beverage Supervisor

Pala Casino
04.2015 - 02.2016

Banquet Server

Pala Casino
01.2010 - 04.2015

Bachelor Of Arts - Graphic And Digital Design

California State Polytechnic University, Pomona
Michael Cook