Michael Cook
Niceville,FL
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Commercial Property Claims Adjuster
Qa Claims Adjusting Services (State Farm Ins.)
Amarillo, TX
03.2020 - Current
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Exercised proper judgment and decision making to analyze over 60+ claims per week.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
Residential Property Claims Adjuster
Worley Catastrophe Services (State Farm Insurance)
Hammond, LA
07.2016 - 12.2019
- Developed trust-based rapport with clients through transparent communication practices regarding their claim status.
- Increased client satisfaction by efficiently resolving insurance claims disputes and providing timely updates.
- Handled a high volume of claims (60+), prioritizing cases based on severity and urgency for optimal resolution.
- Utilized advanced software tools to streamline claims management processes, increasing efficiency and productivity.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
Waterproofing - Crew Manager
Residential and Commercial Coating
Niceville, FL
04.2014 - 07.2016
- Increased longevity of building structures by applying high-quality waterproofing products in various environments.
- Managed multiple simultaneous projects while maintaining strict adherence to deadlines and budget constraints.
- Provided exceptional customer service throughout each phase of the project, from initial consultation through final inspection and follow-up maintenance checks as necessary.
Hotel and Restaurant Management
Holiday Inn, Bonefish Grill, Lulu's, HG&Wings
Gainesville, FL...Destin, FL...GS/OB, AL
01.1998 - 02.2014
- 10+ years restaurant/bar management with focus on guest relations and repeat business generating increased revenue yearly.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Arts - Business
Santa Fe College
Gainesville, FL06-2000
General Electronics - Electrical, Electronics And Communications Engineering
US Navy
Great Lakes, IL05-1997
Skills
- Customer Service
- Coaching and Mentoring
- Relationship Building
- Inventory Control
- Revenue Generation
- Excellent people skills
- Claims investigation
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- ServSafe Food Handler's Certification
- Forklift Certification
- OSHA Certified
Timeline
Commercial Property Claims Adjuster
Qa Claims Adjusting Services (State Farm Ins.)
03.2020 - Current
Residential Property Claims Adjuster
Worley Catastrophe Services (State Farm Insurance)
07.2016 - 12.2019
Waterproofing - Crew Manager
Residential and Commercial Coating
04.2014 - 07.2016
Hotel and Restaurant Management
Holiday Inn, Bonefish Grill, Lulu's, HG&Wings
01.1998 - 02.2014
Associate of Arts - Business
Santa Fe College
General Electronics - Electrical, Electronics And Communications Engineering
US Navy
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